Senior Associate, Dasher & Logistics - Dasher Pillar, Strategy & Operations

About the Team

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Our Dasher & Logistics team owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, cost & quality, Dasher pay, Dasher retention, order batching and beyond. We care about metrics like delivery times, cost per order, dasher compensation, cancellations and many more! 

About the Role

The Strategy & Operations Senior Associate role is for individuals with an ownership mentality who enjoy getting into the weeds and really understanding some of our toughest problems, developing a solution, collaborating across the organization, and executing to bring strategies to life.  In this role, you will support all initiatives that focus on ensuring we deliver a high quality experience on every delivery. You will analyze the details of our delivery lifecycle to understand pain points for the three sides of our marketplace and determine how to improve our operations moving forward. You will think about quality and cost while also figuring out what is best for our Dashers. 

You will report into our Strategy & Operations Manager on our Dasher & Logistics team. 

You’re excited about this opportunity because you will…

• Analyze - Break down data to identify trends across different product lines and get to the lowest level of detail
• Experiment - Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
• Influence - Work cross-functionally across multiple teams teams to bring solutions to life, such as Product, Analytics, Engineering, and Marketing
• Learn - Learn how a highly complex, three-sided marketplace operates, gaining deep insight into the levers that drive performance, cost, and quality across Consumers, Merchants, and Dashers
• Grow professionally - There is room for professional development and to own additional scope and special projects related to Dasher and Logistics side of the business   

We’re excited about you because…

• You have 3+ years work experience in banking, consulting, Business Operations, Strategy, operations, technology, startups, STEM fields or related experience.
• You’re analytical – you can dive into the data, independently structure an analysis, and draw the most important insights.
• You work in Excel or Google Sheets regularly to analyze data and have advanced SQL skills and can maintain complex spreadsheets. 
• You’re a problem solver – you can translate high-level goals into actionable plans
• You’re a generalist – you seek exposure to different types of problems and want to try your hand at different sides of the business. 
• You are a self starter – you bias towards action and excel in a fast-paced environment and evolving business.
• You have a Bachelor's degree in a related field.

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act