Customer Quality Program Manager (Onsite)

Date Posted:

2024-07-31

Country:

United States of America

Location:

HFL34: Melbourne, FL 1100 W Hibiscus Blvd , Melbourne, FL, 32902-2704 USA

Position Role Type:

Onsite

Collins Aerospace is seeking a Customer Quality Program Manager to support our Business & Regional Avionics business. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives.  The quality program manager serves as the customer’s voice throughout the organization and leads a cross functional team to resolve known issues and drive preventative actions to reduce quality escapes. 

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and implement appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer. 

What You Will Do:

• Leads a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design, and customer support. 
• Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers. 
• Directs Escape management procedures, root cause analysis, develops recommendations for corrective action for design problems for internally produced products & processes. 
• Working with product design and specification, devises testing plans, methods, and equipment to assure a high level of product quality.   
• Performs Escape management procedures, root cause analysis, and recommends corrective action for design problems for internally produced products & processes. 
• Leads customer audits/assessments when requested. 
• Identifies and manages risk in product development primarily utilizing and driving PPAP core elements (e.g. PFMEA, MSA, Process Flow and Control Plans, etc.).  
• Develops proactive quality initiative strategies and drives their implementation.  
• Review process control documentation to ensure compliance with requirements, objectives, and/or contracts. 

Qualifications You Must Have:

• 3+ years of Quality Assurance in production / manufacturing
• 3+ years of project management experience
• Ability to effectively lead a cross functional team to drive quality improvement initiatives.
• In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.
• Typically requires a University degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Qualifications We Prefer:

• Background in Aerospace industry
• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Employee Scholar Program, tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
• Ovia Health, fertility and family planning
• Employee Assistance Plan, including up to 5 free counseling sessions
• Incentives for a Healthy You
• Bright Horizons, back-up child / elder care and college coach resources
• Autism Benefit
• Doctor on Demand, virtual doctor visits
• Adoption Assistance
• Teladoc Medical Experts, second opinion program
• And more!

May be eligible for relocation.

Learn More and Apply Now!

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