Jobs and Careers
AM
Sr. Product Manager - Technical, Alexa Customer Journeys
Amazon.comUnited Statesfull_timeVerifiedPosted 19 Mar 2025
💰 $235,200/yr($136,100/yr – $235,200/yr)
About the role
On Feb 2025 we introduced Alexa+, the next generation of Alexa. Powered by generative AI, Alexa+ is your new personal AI assistant that gets things done—she’s smarter, more conversational, more capable, and free with Prime. The new Alexa is highly personalized—and gives you opportunities to personalize further. This role will work on continuing to make Alexa more personalized!
Are you passionate about building bar-raising experiences? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined?
The Alexa Customer Journeys team is looking for a Sr. Product Manager - Technical with the experience and passion to dive deep and drive impact across the tech, science, design, and stakeholder teams, to invent and and scale identity solutions for Generative AI use cases. The role requires leaders with technical depth as well as strong ability to influence cross functionally and outside their direct reporting line.
Our team is focused on ensuring every Alexa customer receives personalized assistance tailored to individual and family needs, that helps them achieve more in their daily life. Our team builds a combination of end customer experiences and horizontal systems that are scaled across hardware and software experiences. We strive to keep things Day 1, and fun. We are located across Seattle (WA) & Bellevue (WA).
This role will be focused on building the setup and clean up experience for customers that have history with Alexa and Amazon devices. Focused on building a roadmap that can facilitate how customers can get started with Alexa+ with minimal friction and make the most out of their experience. This role will be responsible for:
• Driving clarity out of ambiguity and defining a clear vision, strategy and requirements for customer scenarios.
• Developing and managing mechanisms that ensure high quality at speed and scale.
• Representing the voice of customer through external and internal research and map to customer needs.
• Working with engineering, applied science, and UX/design to advance state of the art.
• Driving adoption, engagement, and experimentation of your products.
Key job responsibilities
This is a horizontal product role spanning multiple delivery orgs in a functional product team. This team is central to delivery of Alexa+ at a high quality bar. The right candidate will possess an understanding of engaging with science and engineering teams to deliver foundational technologies and customer experience at a high quality bar.
A day in the life
Cut through ambiguity, apply mechanisms, deliver requirements and engage deeply with science, engineering, feature, and UX teams to deliver bar-raising, personalized customer experiences. Ultimately, you own the customer experience, with customer satisfaction as your ultimate success measure. You will engage with science and engineering teams daily, and update senior leadership on progress weekly. This is a high velocity, high ambiguity problem space, scrappiness and ability to drive teams with clarity will allow for success.
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact yo
Are you passionate about building bar-raising experiences? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined?
The Alexa Customer Journeys team is looking for a Sr. Product Manager - Technical with the experience and passion to dive deep and drive impact across the tech, science, design, and stakeholder teams, to invent and and scale identity solutions for Generative AI use cases. The role requires leaders with technical depth as well as strong ability to influence cross functionally and outside their direct reporting line.
Our team is focused on ensuring every Alexa customer receives personalized assistance tailored to individual and family needs, that helps them achieve more in their daily life. Our team builds a combination of end customer experiences and horizontal systems that are scaled across hardware and software experiences. We strive to keep things Day 1, and fun. We are located across Seattle (WA) & Bellevue (WA).
This role will be focused on building the setup and clean up experience for customers that have history with Alexa and Amazon devices. Focused on building a roadmap that can facilitate how customers can get started with Alexa+ with minimal friction and make the most out of their experience. This role will be responsible for:
• Driving clarity out of ambiguity and defining a clear vision, strategy and requirements for customer scenarios.
• Developing and managing mechanisms that ensure high quality at speed and scale.
• Representing the voice of customer through external and internal research and map to customer needs.
• Working with engineering, applied science, and UX/design to advance state of the art.
• Driving adoption, engagement, and experimentation of your products.
Key job responsibilities
This is a horizontal product role spanning multiple delivery orgs in a functional product team. This team is central to delivery of Alexa+ at a high quality bar. The right candidate will possess an understanding of engaging with science and engineering teams to deliver foundational technologies and customer experience at a high quality bar.
A day in the life
Cut through ambiguity, apply mechanisms, deliver requirements and engage deeply with science, engineering, feature, and UX teams to deliver bar-raising, personalized customer experiences. Ultimately, you own the customer experience, with customer satisfaction as your ultimate success measure. You will engage with science and engineering teams daily, and update senior leadership on progress weekly. This is a high velocity, high ambiguity problem space, scrappiness and ability to drive teams with clarity will allow for success.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact yo
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s