Patient Navigator / Community Health Worker (CHW) - RGV - $17 / hour

Planned Parenthood South Texas is the region's most trusted name in women's health. Operating 7 health centers, our mission is to provide and protect the information people need to plan their families and their futures. We are seeking dynamic, qualified individuals to join our amazing Planned Parenthood family.

The Patient Navigator / Community Health Worker is a full-time position located in the Rio Grande Valley - serving the Harlingen & Brownsville, TX area. Flexibility in hours is essential to this role to ensure the needs of the community we serve are being met.  Saturday & evening work will be required on a regular basis for health fairs, community events & meetings.
POSITION SUMMARY:Works closely with the Regional Health Care Director – RGV to facilitate patient navigation and deliver community education for in the RGV. Works outside of the health centers, in various community settings, a majority of the time. Supports marketing and health promotion to increase patient volume and health center revenue. Provides and/or coordinates educational presentations and events in the community.  Assists with evaluation of the project. Assists the Habla Con Tu Hermana program team with volunteers as requested.   
ESSENTIAL FUNCTIONS:1.     Creates and maintains a standard for work that is characterized by excellence, reflects the mission and values of the organization, and ensures dignity and respect for our clients. 2.     Creates and maintains a standard for exceptional customer service and inspires and motivates others to embrace that standard as a matter of personal pride and organizational reputation. 3.     Executes and delivers health promotion initiatives that are designed to increase in-person and telehealth patient volume at RGV clinics, thereby increasing service delivery.  Conducts patient navigation activities that help potential clients to access healthcare in person at RGV clinics, and through telehealth at all Planned Parenthood South Texas (PPST) clinics.  4.     Develops relationships with organizations in the RGV that serve the client profile of Planned Parenthood and provides staff and clients of those organizations with information about services offered at Planned Parenthood. 5.     Works closely with the Regional Health Care Director - RGV, and the Habla Con Tu Hermana program team, to plan and execute various events, information campaigns and sidewalk health fairs at the RGV health centers that promote health center services, achieve project goals and gain positive attention for the organization. 6.     Organizes the work of the patient navigation efforts in close coordination with the Regional Health Care Director - RGV, and the Habla Con Tu Hermana program team. 7.     Conducts a referral and follow-up system by: a.     Consistently monitoring and reporting referrals from the project’s tracking system. b.     Setting appointments for patients using the EMR database as directed by the Regional Health Care Director - RGV for PPST. c.     Following up on missed appointments in the patient portal according to protocols established by the Quality Assurance &  Risk Management Program at PPST and as approved by the Regional Health Care Director – RGV. 8.     Provides health education presentations in community on various topics related to family planning, women’s health and sexual health.  Such education is culturally competent, scientifically accurate and age appropriate.   9.     Assists the Habla Con Tu Hermana Program Manager, in close conjunction with the Regional Health Care Director – RGV, with regular curriculum review to ensure education content is accurate, up-to-date and science-based.  10.  As directed, assists with training and coordinating volunteers to represent Planned Parenthood at health fairs and patient navigation efforts. 11.  Produces monthly reports, tracking sheets and/or forms for the Regional Health Care Director – RGV and Habla Con Tu Hermana Program Manager. 12.  <