Associate I - ETF Basket Operations

DescriptionJoin JPMorganChase as a Fund Services Associate I and become an integral part of our dynamic team. This role offers a unique opportunity to enhance your career by working closely with operations, financial controllers, and external partners. You'll be at the forefront of ensuring smooth fund servicing operations while contributing to process improvements. Embrace the chance to grow your skills in a supportive environment that values innovation and collaboration.

As a Fund Servicing Associate I within JPMorganChase, you will play a pivotal role in enhancing our operational services related to fund accounting and administration. Your work will have a meaningful impact within our department, as you apply your broad knowledge of fund servicing principles and practices to perform diverse activities requiring analysis and judgement. With your advanced emotional intelligence, you will build trusting relationships with peers, managers, and stakeholders, fostering a collaborative environment. Your continuous improvement mindset will drive you to propose and implement improvements to our current working methods, contributing to the efficiency and resilience of our operating platform.

Job responsibilities

• Manage all client queries in relation to ETF Basket Valuations.

• Participate in industry working groups and initiatives.

• Stay updated on developments in the broader ETF ecosystem.

• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries.

• Develop new ways to enhance our operating model and work directly with tech teams to implement risk-reducing processes.

• Execute routine transactions related to fund servicing, ensuring accuracy and compliance with established policies and procedures.

• Collaborate with operations to streamline processes and enhance efficiency in fund servicing operations.

• Foster a collaborative environment by leveraging emotional intelligence skills to build trusting relationships with peers, managers, and stakeholders.

• Propose and implement improvements to current working methods, contributing to the efficiency and resilience of our operating platform.

Required qualifications, capabilities, and skills

• Demonstrated expertise in fund servicing operations, with at least one plus year of experience focusing on basket operations or fund accounting, evidenced by successful execution of related tasks and responsibilities.

• Advanced emotional intelligence skills, with a track record of building trusting relationships and fostering collaboration in a professional setting.

• Experience in proposing and implementing process improvements, with a focus on enhancing efficiency and resilience in an operational environment.

• Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.

• Strong managerial skills.

• Strong analytical, prioritization, organizational, and time management skills.

• Ability to be effective in a global operating environment and a matrix management organization.

• Ability to build and maintain effective working relationships with clients and counterparties.

• Excellent customer service skills with attention to detail.

• Results-oriented; ability to create and sustain a target-guided environment.

Preferred qualifications, capabilities, and skills

• Advanced Excel skills, VBA, etc.

• Strong knowledge of complex corporate actions and dividend income.

• ETF cash component expertise.

Work hours are 12:30 - 9pm.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction