Senior IT Build Analyst/Senior Audio Visual Onsite Support Technician (US)

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$ 79,160.00 - $127,670 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Additional Information:

The Senior IT Build Analyst provides broad range of research, installation, maintenance, configuration, administration and/or provisioning of systems/applications. May also be involved in deployment and release management activities.

Department Overview

The Conferencing and Event Services team is part of TDs Workplace Operations group. Our team collaborates with all lines of business groups, Enterprise Real Estate and Technology teams to deliver a seamless technology experience for our colleagues in our Retail locations, Campus offices and home offices across North America. We also deliver a conferencing and event service for our colleagues, supporting in-person and virtual meetings and event capabilities across North America, including conference centers and exclusive executive events.

Summary of Role

The Onsite Production Level AV Support Technician's prime function supports TD colleagues with their production level AV meeting and event needs and requires a level of expertise in audio-visual equipment and technology for successful events. This role will manage the operational setup and production for onsite meetings and conferences, responsible for troubleshooting of meeting facilities and support approx. 100+ events per month for Executives, HR, training and external clients.

Your job is to provide onsite support and enable meetings as well as occasional remote support if needed. Your role will also require work to standardize an Enterprise Event model service. You will administer, configure and operate systems supporting the various spaces. You'll be asked how to display two or more simultaneous images and accept audio from any available sources. You will ensure support and maintenance are completed. People will use terms like 'guru', 'master', and 'Jedi'!

You are capable, knowledgeable, professional, and can show grace under pressure when required. You think ahead and prevent issues but also remain calm in a crisis. People expect you to arrive early, double-check, and do what it takes. Success means preventing disaster and rescuing the ill-prepared! Your explanations put presenters at ease and your sense of humor dissolves stress. People ask for you by name because your reputation precedes you. You know the audio/video gear conceptually and physically and you have service vendors on speed-dial! Every day is a new adventure: some days will start at 7am and some will end after 6pm. You are polished, great with people, and love to learn. And when the client's not happy, you make it right or find someone who can.
 

Success in this role: all AV resources are working, users understand how to use the technology, ad hoc issues are resolved rapidly, you have complete understanding of all gear in the conference centers, vendors are engaged crisply and are managed appropriately, stakeholders get frequent and clear updates on matters concerning them, and users expectations are exceeded.

This position offers benefits including mental challenge, technical challenge, relationship management, vendor management, skill development, growing reputation and network, and executive exposure. This role would be helpful in preparing for future opportunities in IT operations, IT delivery, IT Service Desk, vendor management, or service management.

This position reports to Senior Manager, Conferencing and Event Services, Workplace Operations & Collaboration.

Key Responsibilities

• AV Event Management:
  • Onsite (100%) AV event management and support to oversee the setup, and configuration of all necessary room elements to ensure a high- quality event for client productions
  • Provide day-to-day operational support and monitori