Senior Manager, GM Defense Integrated Product Support

Job Description

Hybrid. This role is based remotely but if you live within a 50-mile radius of [Atlanta, Austin, Detroit, Warren, Pontiac, or Milford], you are expected to report to that location three times a week, at minimum.

GM Defense Integrated Product Support
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftersales support to our defense industry customers to ensure to achieve world class customer experiences and quality metrics exceeding established standards for external and internal customers. GM Defense is seeking a highly motivated, dynamic individual looking for an opportunity that will allow them to showcase their talents and have an impact in a strategic growth area. Our ideal candidate thrives in ambiguity and demonstrate problem-solving leadership with limited oversight.  

The Role
The GMD Integrated Product Support Senior Manager will provide leadership and strategic vision for aftersales product / customer support, logistics & warehousing, field service, service engineering, product quality and warranty management systems serving our government customers across the GM Defense portfolio of products. You will manage GM resources and oversee external vendors in each of the functional areas described above, responsible for “make or buy” contract decisions maximizing customer service, quality, and revenue.

Your business team will be responsible for service and warranty material supply and establish profit and loss strategies supporting defense lifecycle sustainment contracts as a significant contributor to overall GM Defense revenue and EBIT targets.  You will act as the primary interface to GM and outside partners for negotiation and coordination of support for GM Defense sustainment operations.

The ideal candidate embodies GM Behaviors and is motivated by the desire to continuously improve the GM Defense organizational processes to support maturing its operating model and expanding its capabilities. You are a strategic-thinker, fast learner who thrives in ambiguity and always puts the customer first. A progressive track record with a proven ability to multi-task, collaborate and creatively develop solutions across diverse enterprise assignments is a must.

What You’ll Do

• Create a vehicle sustainment program, logistics and warehousing strategy and organizational structure with a recommended resource plan and budget leveraging internal and external capabilities. 

• Lead the team that develops a GM Defense Technical Support strategy and capability that comprehends inspection, diagnostics, repair, and rebuild of vehicle components and assemblies 

• Oversee development of GM Defense Integrated Product Support strategies leading to a lower product lifecycle cost and achieving a flexible, performance-oriented product support capability 

• Champion quality initiatives into program-specific activities and interfaces by driving requirements and enablers into all program activities, as required 

• Set up customer support model for quality and warranty management and field service. 

• Monitor standards accepted from external bodies and integrate them within internal quality management systems. 

• Establish and implement communication strategies for the improvement and awareness of quality issues across all functions. 

• Design supporting business processes needed to execute sustainment strategy 

• Develop GMD Vehicle Life Cycle Management strategy by program that considers cost benefit analysis, business case analysis, trade studies, logistics supportability studies, cost of operational effectiveness analysis, Level Of Repair Analysis/GM Service Part Determination 

• Participate in all proposals, ensuring consistent customer pricing, identifying risks, ensuring all contract requirements are met within the proposal, specific to Integrated Product Support activities and requirements 

• Oversee, lead and direct all process development in the area of product support planning, change administration and management, preventative maintenance of hardware and software, meeting and working across internal and Government functions 

• Drive regular leadership/team updates on business process and project status and issue resolution 

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree

• 10+ years of overall working experience 

• Experience working with US Army, TACOM, and other DoD functions 

• Understanding of DoD and/or other government/military program management structures and