Do you have a passion for software engineering and customer service support?  We are seeking an enthusiastic and highly motivated Software Engineer in Dematic's Customer Service Technical Support department. This role would provide remote, second level customer support. This employee will be a self-starter, and they will seek out resources. Ideal candidate will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What we offer:

• Career Development

• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $45,000-$97,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What You Will do in This Role:

• Assisting project and technical engineers in integration of new systems.

• Answering customer calls/requests and creating a sound problem statement.

• Assisting technical and development personnel in application quality testing.

• Working on site to install, commission, and test installation of material handling solutions.

• Providing specified technical support to customers on-site, when assigned.

• Reviewing Sales and Estimating Functional Specifications documentation.

• Troubleshooting server hardware, Ethernet networks and other peripherals such as printers.

• Travel approximately 20% of the time.

• Ability to participate in an on call rotation during non-business hours (including weekends

What We are Looking For:

Basic Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or related discipline

• Minimum one year experience in related field (IT support, software engineering, etc.)

• Experience with MS SQL Database

• Experience with Windows operating systems

• Experience with any of the following: VMware, Powershell, or Solarwinds

Preferred Qualifications:

• 2+ years' experience in related field

• Material Handling background is a plus

• Strong written and verbal communication skills

• Strong problem solving skills

• Customer service mindset

Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.