Sr Technology Solutions Advisor

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Sr. Advisors are a group of presales technical resources, structured by discipline, who are available to help sellers and customers with solution technology needs. Sr. Advisors are a point of contact for technical solutions questions once a seller enters an Opportunity into Salesforce. They have advanced technical knowledge for their discipline and intermediate expertise across disciplines. The goal of the Sr. Advisor is to assist with Sales technical acumen, help with new-hire onboarding and other ITS-SB initiatives. These individuals will have the ability to deliver virtual and in-person customer interactions.

The Sr. Advisor develops and maintains strategic relationships with Account Managers and Technology Solutions Specialists and seen as a trusted partner to grow business.

What you will do

Technology Skills

• Maintains advanced knowledge of solutions within discipline
  • Discover, Qualify, Recommend, Compare/Contrast products and solutions within discipline
  • Explains features, benefits and technical specifications of primary, secondary, emerging and complementary solutions and services
• Maintains Intermediate level knowledge on all other ITS disciplines
• Reviews cloud and on-premise options in the solutions practice
• Contributes to the sales team’s knowledge base and readily shares information with other Advisors and Account Managers
• Attends mandatory partner and specialist trainings
• Attain role level certifications both within their focused and adjacent disciplines
• Is a passionate learner who demonstrates an aptitude for continuous learning by expanding technical and services knowledge in focused discipline
• Coordinates trainings for Advisors on emerging solutions
• Understands and reports back to team and leadership on discipline trends on a quarterly basis

Customer Facing

• Engages with customers to uncover their business needs and relevant solutions 
• Discusses solutions at a conceptual level with customers and potential customers
  • Explains the solutions features and benefits
  • Through discovery with customers, uncovers related solutions beyond the original scope
• Explores additional solutions opportunities through services agreements including hosted, managed, and cloud
• Participates in CDW events on business-focused technology solution presentations for customers and prospects delivered via web-based tools (e.g., WebEx, Microsoft Teams, and Zoom).

Sales Enablement

• Provides Account Managers with best practices and guidance on how to most effectively uncover and communicate solutions and services opportunities
• Counsels Account Managers on competitive landscape
• Explains features, benefits, and technical specifications of advanced products and solutions within discipline
• Explains conceptually how technologies are installed and implemented for customers
• Reviews cloud and on-premise options in the solutions practice
• Delivers formal and informal ITS-SB training sessions using team developed content and materials
• Attends Specialist led enablement sessions

Sales Engagement

• Provides timely technology solutions expertise while helping sellers navigate the sales process
• Responds to requests from customers and Account Managers
• Follows up and responds to questions regarding registrations, pending deals, and escalation needs
• Registers and manages customer proposals in partner registration systems
• Reviews quotes and orders for accuracy
• Shares knowledge with other Advisors in other disciplines
• Identifies ITS-SB training needs specific to discipline and delivers content back to team
• Responsible for technical growth and development within their aligned discipline

What we expect of you

Basic Minimum Requirements

• Associate’s Degree or equivalent work experience
• Proven success and experience selling technologies solutions and services
• Knowledge and proven success of engaging and working with sales teams
• Ability to execute on territory goals and metrics
• Ability to adapt and change to the business needs of the practice and team coverage model
• Strong oral and written communication skills
• Ability to think creatively and come