Business Office Manager

Business Office Manager

Location: The Ashford of Mt. Washington
Job Type: Full Time
 

Make a Difference—And Own Your Future

At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A Career with Wallick Senior Living Means…

• A Unique Approach to Senior Living: Our associate’s power Wallick’s approach to senior living that goes beyond care to ensure our residents live their best lives through meaningful activities, delicious meals and round-the-clock support.
• Pay-on-Demand: access your money as you earn it.
• Exceptional Benefit Package: Health, dental, vision insurance effective within 2 weeks of starting your new job. Other benefits like gym membership reimbursement, paid parental leave, 401K, and more!
• Work-Life Balance: Paid time off, including paid parental leave.
• Supportive Culture and Rewarding Work: A team-oriented environment where associates make a meaningful impact by helping individuals maintain independence and quality of life.
• Resident Stories That Stay with You: From Maurine, who found an “instant family” to Evelyn, who recently celebrated her 105th birthday with us, our residents enjoy a sense of community that is created by you!
• Career Growth: Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people.
• Employee Owned, Resident Focused: As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.

What You’ll Do

Resident Responsibilities:

• Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems. 
• Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. 
• Follow up on late or incorrect payments from all payors.   
• Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims. 
• Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication.  

Community Responsibilities:

• Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.
• Supervise the day-to-day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews.  
• Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training.
• Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission.
• Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed.
• Complete monthly staffing schedules and enter Dayforce for direct reports
• Maintaining and ordering office supplies for campus

Corporate Responsibilities:

• Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing.
• Ensure compliance with company policies and applicable federal,