Sr. Director, ETMO Transformation Delivery

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Senior Director of Transformation Delivery is a dynamic and strategic leader responsible for driving the successful execution of high-impact transformative initiatives across the organization. Acting as the linchpin between strategy and execution, this individual ensures alignment with enterprise goals, fosters cross-functional collaboration, and delivers measurable outcomes that drive organizational change. With a strong foundation in program management, the Senior Director oversees a portfolio of complex, multi-dimensional initiatives, ensuring they are delivered on time, within scope, and aligned with strategic priorities. This role requires an exceptional ability to tell compelling stories that communicate the "why" behind transformation efforts, building executive buy-in, energizing teams, and fostering a sense of shared purpose. Their influence extends beyond project execution to shaping the narrative of delivery, instilling confidence in leadership and teams alike, and ensuring that transformation is not only achieved but sustained.

MAJOR RESPONSIBILITIES:

TRANSFORMATION STRATEGY EXECUTION

• Lead the execution of the organization’s transformation strategy by developing a clear and actionable roadmap that aligns with the overall transformational priorities.
• Facilitate alignment across senior leadership, value owners, transformation champions, and operational teams to ensure seamless execution of transformation projects.
• Oversee the approval and prioritization of transformation initiatives, ensuring they contribute to achieving UDX’s strategic goals and value objectives.
• Serve as the custodian of value orientated delivery by prioritizing high value activities that allow the organization to achieve its intended transformational goals.
• Develop and communicate a clear plan for transformation, including specific milestones, deliverables, and timelines, bringing along the entire organization through the journey.
• Maintain ongoing communication with core business functions, including regular updates to executive leadership on the status of transformation efforts and value objectives.

INITIATIVE EXECUTION & QUALITY ASSURANCE

• Ensure the successful execution of transformation initiatives, focusing on delivering high-quality outcomes and intended value.
• Oversee the implementation of project delivery methodologies, ensuring adherence to best practices and organizational standards.
• Monitor the quality of deliverables, implementing regular reviews and quality checks to ensure they meet the expected standards.
• Identify and mitigate any issues or roadblocks during the project lifecycle, ensuring timely resolution to maintain project momentum.
• Ensure alignment between transformation projects and business operations, facilitating smooth transitions from project delivery to operationalization.
• Maintain open lines of communication with supporting entities such as the AI Center of Excellence and other partnering functions to support solution development and planning activities.
• Partner with core business functions across Operations, Uni Creative, HR, Finance, Revenue Operations, Entertainment, Digital & Technology, Technical Services, Legal, Sales & Marketing & DEI to enable the successful delivery of initiatives while maintaining a value orientated approach towards execution.

PERFORMANCE & SUCCESS MEASUREMENT

• Establish and oversee performance metrics and KPIs to measure the success of transformation initiatives, ensuring they align with strategic objectives and organizational goals.
• Regularly review and report on progress against transformation goals, providing clear and concise updates to senior leadership.
• Leverage data-driven insights to continuously improve transformation strategies and tactics.
• Develop and present performance reports to senior leadership, providing a transparent view of value progress and impact delivered.
• Drive a culture of continuous improvement within the transformation team, incorporating lessons learned to enhance future initiatives.

TRANSFORMATIONAL LEADERSHIP & DEVELOPMENT

• Lead and develop a high-performing team of Transformation Leads, fostering a culture of collaboration, accountability, and innovation.
• Provide ment