Crypto Compliance Quality Control Supervisor - Financial Crime (Hybrid)

Job Title:

Crypto Compliance Quality Control Supervisor - Financial Crime (Hybrid)

Job Description

The Crypto Compliance Quality Control Supervisor will support and oversee financial crime compliance operations within a dynamic, high-growth crypto environment. This position will play a critical role in ensuring high-quality, scalable compliance operations while collaborating closely with an offshore delivery team. This is a client-facing, player-coach role responsible for managing day-to-day operations across transaction monitoring, screening, and Travel Rule workflows. The role will support hands-on casework and include program leadership focused on quality assurance, operational oversight, and stakeholder management. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Crypto Compliance Quality Control Supervisor position at Concentrix is just the right place for you!

As a Crypto Compliance Quality Control Supervisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Crypto Compliance Quality Control Supervisor, you will:

Operational Leadership & Oversight

• Oversee daily compliance operations across including transaction Monitoring, name and counterparty screening and travel rule validation workflows
• Manage alert queues, case allocation, and workflow prioritization
• Monitor SLA adherence, backlog, and case aging
• Coordinate delivery across onshore and offshore teams

Hands-On Case Support (Player-Coach)

• Perform initial alert reviews and complex investigations during onboarding and stabilization phases
• Support escalations and provide decisioning across, transaction Monitoring alerts, screening matches and travel rule exceptions
• Act as a subject matter expert across crypto investigations

Quality Assurance & Control

• Conduct quality reviews of investigative casework
• Apply QA/QC scoring methodologies aligned to regulatory expectations
• Identify trends, root causes, and areas for improvement
• Lead calibration sessions to ensure consistency across teams

Client Engagement

• Serve as the primary day-to-day point of contact for the client
• Manage escalations and communicate operational insights
• Provide reporting on performance metrics, quality trends, and risks
• Ensure alignment between client expectations and delivery execution

Offshore Collaboration & Workforce Management

• Partner closely with offshore delivery teams to ensure seamless operations
• Support workforce planning, forecasting, and capacity management
• Drive consistency in execution across global teams
• Support onboarding, training, and knowledge transfer initiatives

Continuous Improvement

• Identify and implement process improvements
• Enhance operational efficiency, quality, and scalability
• Support transition and expansion of new workstreams

 

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Crypto Compliance Quality Control Supervisor role include:

Required Qualifications

• 5+ years of experience in financial crime compliance (FCC)
• Strong