Food Server - Roxys

POSITION SUMMARY
The purpose of this position is to interact with our guests and ensure they have a great experience   when dining in the restaurant. Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. 

RESPONSIBILITIES

• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items. 
• Direct customers to their tables, presenting menus, suggesting dishes,   assisting in drink selection, informing customers about food preparation details,  communicating specific customer needs to the cooks. 
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
• Prepare mixed drinks for service to your customers table. 
• Obtaining revenues, issuing receipts, accepting payments, returning the change. 
• Greet all guests and owners warmly with an appropriate greeting. 
• Adhere to grooming and appearance standards consistently. 
• Understands and can communicate products and services available at O&H.
• Knowledge of all bar equipment, Easy Bar System, and use of POS system.
• Able to handle situations that may arise due to intoxication.
• Ability to communicate with all departments and fellow employees. 
• Knowledge of sanitation and health department regulations for safe handling of alcohol
• Through achievement of performance goals and both verbal and documented expectations.
• Thoroughly following departmental and company procedures
• Balanced paperwork at the end of the shift 
• Complete side work and other duties as assigned.

MISCELLANEOUS

• Understand and adhere to all Colorado Division of Gaming regulations and any other applicable federal, state, and/or local regulations.
• Maintaining interpersonal working relationships among all personnel.
• Oral and written communication skills.
• Public relations and customer service skills.
• Able to accurately perform all assigned job duties in a high-volume, fast-paced environment while meeting deadlines.
• Accuracy in completing assigned duties, paperwork, and reports.

 

QUALIFICATIONS

• High School Diploma or GED.
• Must be able to understand direction and communicate in English.
• One year previous food & beverage experience in a high volume restaurant 

 

MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must possess strong interpersonal, written, and oral communication skills.
• Must demonstrate a proven track record of providing outstanding guest service.
• Must be able to work both independently and as a member of a team.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays.
• Read, write, and understand simple instructions.
• Communicate appropriately/effectively with all casino guests, casino departments, and fellow team members.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

 

Activity   Activity   Activity   Activity   Standing C Climbing O Kneeling O Reaching F Walking C Balancing C Crouching NP Handling C Sitting NP Stooping O Crawling NP Feeling O Tasting/Smelling C Field of Vision C Near Vision C Talking F Depth Perception C Color Vision NP Far Vision F Pushing/Pulling F Lifting up to  60 lbs. O Vision Focus C Hearing C    

NP       Not Present – Activity does not exist
O         Occasionally – Activity exists up to 33% of the time
F          Frequently – Activity exists from 34% to 66% of the time
C          Constantly – Activity exists 67% or more of the time 

The work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.

Environment   Environment   Hazards   Hazards   Outdoors/ Weather NP Kitchen  C Moving Parts O Vibrations NP Extreme Cold NP Restaurant C Electricity NP Bright Lights   Extreme Heat NP Casino O Toxic Chemicals NP Noise C Wet or Humid NP Office NP Other:      

NP        Not Present – Does not exist
O         Occasionally – Exists up to 33% of