Head of Services

The Nuclear Company is the fastest growing startup in the nuclear and energy space creating a never before seen fleet-scale approach to building nuclear reactors. Through its design-once, build-many approach and coalition building across communities, regulators, and financial stakeholders, The Nuclear Company is committed to delivering safe and reliable electricity at the lowest cost, while catalyzing the nuclear industry toward rapid development in America and globally.

About the role: 

The Nuclear Company is seeking a dynamic and experienced Head of Services to lead and grow our services business line. This executive leadership role will be responsible for the strategic direction, operational excellence, and financial performance of our comprehensive suite of services offered to nuclear power plant operators and new nuclear project deployment. 

The Head of Services will have overall responsibility for developing and executing the strategy for our services division, encompassing areas such as maintenance, modifications, outage support, engineering services, fuel services, and digital solutions. This role will drive revenue growth, ensure high levels of customer satisfaction, maintain strong safety and quality standards, and foster a high-performing team. The ideal candidate will possess a deep understanding of the nuclear power industry, a proven track record of leading and growing service-oriented businesses, and strong executive leadership skills. 

Responsibilities:

Strategic Leadership & Business Development:  

• Develop and implement a comprehensive strategic plan for the Nuclear Services division, aligned with the overall company strategy and market opportunities. 

• Identify and pursue new business opportunities, expanding our service offerings and customer base within the nuclear energy sector. 

• Analyze market trends, competitor activities, and customer needs to inform strategic decisions and drive innovation in service delivery. 

• Establish and maintain strong relationships with key stakeholders within the nuclear power plant operating companies. 

Operational Excellence & Service Delivery:  

• Oversee the efficient and effective delivery of all nuclear services, ensuring adherence to safety regulations, quality standards, and customer requirements. 

• Develop and implement best practices, processes, and technologies to optimize service delivery and improve efficiency. 

• Manage resources effectively, including personnel, equipment, and budget, to ensure profitability and customer satisfaction. 

• Ensure compliance with all applicable regulatory requirements and industry standards. 

Financial Performance & Profitability:  

• Manage the P&L for the Nuclear Services division, achieve revenue targets, controlling costs, and maximizing profitability. 

• Develop and monitor key performance indicators (KPIs) to track performance and drive continuous improvement. 

• Develop and manage pricing strategies for service offerings. 

Team Leadership & Talent Development:  

• Build, lead, and develop a high-performing team of service professionals, including project managers, engineers, technicians, and sales/business development personnel. 

• Foster a culture of safety, quality, accountability, and customer focus within the services organization. 

• Provide coaching, mentoring, and development opportunities for team members. 

Customer Relationship Management:  

• Cultivate and maintain strong, long-term relationships with key customers, understanding their needs and ensuring their satisfaction. 

• Act as a point of escalation for customer issues and ensure timely and effective resolution. 

• Gather customer feedback