Medical Assistant

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

• Using knowledge and experience as a Medical Assistant, perform telephone patient engagement as assigned by the manager using clear protocol on all calls that are transferred.
• Assess level of patients’ understanding of care and assist in navigating FHCSD programs and services.
• Assist with transitional care activities for FHCSD patients.
• Collaborate with team members in supporting the population health management functions and interventions.
• Schedule appointments for patients who require more than basic information.
• Educate patients on the need for follow-up care.
• Establish Primary Care Physician (PCP), and educate on the importance of continuity of care in using PCP.
• Reinforce patient/family education provided to FHCSD patients.
• Attend staff meetings and in-services or complete make-up assignments.
• Follow FHCSD policies and procedures to ensure positive patient outcomes.
• Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

• Medical Assistant diploma from an approved course required.
• High School Graduate (or GED equivalent) required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation Training required.

Experience/Specialized skills (including Language)

• At least 1 year of experience in ambulatory care setting or similar setting is highly desirable.
• Bilingual in English/ Spanish may be required.
• Ability to display cultural sensitivity and respect to ethnically and culturally diverse patient populations.

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): OCCASIONALLY (1 - 3 HRS)

Carrying 0 - 10 lbs: NEVER

Carrying 11 - 25 lbs: NEVER

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: AS NEEDED

Exposure to blood borne pathogens and biohazards: YES

Exposure risk to aerosol-transmitted diseases-YES

Exposure to dust, gas, fumes, or chemicals: Office Supplies chemicals.

Fine manipulation: OCCASIONALLY (1 - 3 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: NEVER

Lifting 11 - 25 lbs: NEVER

Lifting 25 - 50 lbs: NEVER

Lifting 51 - 75 lbs: NEVER

Lifting over 75 lbs: NEVER

Power Grasping: RARELY (0-1 HRS)

Pulling 0 - 10 lbs: RARELY (0-1 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: RARELY (0-1 HRS)

Pulling over 75 lbs: RARELY (0-1 HRS)

Pushing 0 - 10 lbs: RARELY (0-1 HRS)

Pushing 11 - 25 lb: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: RARELY (0-1 HRS)

Pushing over 75 lbs: RARELY (0-1 HRS)

Reaching (above shoulder level): OCCASIONALLY (1 - 3 HRS)

Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)

Repetitive use of hand: OCCASIONALLY (1 - 3 HRS)

Simple Grasping: CONSTANTLY (6+ HRS)

Sitting: FREQUENTLY (3 - 6 HRS)

Standing: FREQUENTLY (3 - 6 HRS)

Twisting: RARELY (0-1 HRS)

Use of Personal Protective Equipment: No

Walking: OCCASIONALLY (1 - 3 HRS)

Working around equipment and machinery: Office Equ