Application Administrator Senior

Date Opened: Saturday, September 27, 2025 12:00 AM

Close Date: Thursday, October 02, 2025 12:00 AM

Department: Innovation and Technology Department

Salary: $96,323.00 - $120,404.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

We are seeking a skilled and motivated Unified Endpoint Management (UEM) Administrator to support and enhance our enterprise endpoint management operations. This role will focus on key UEM functions, including print management, conference room technology (WebEx), Windows endpoints, mobile devices, and server patching.

The UEM Administrator will play a vital role in device configuration, troubleshooting, security compliance, and process automation, ensuring optimal performance and user experience across the organization. This position requires a technical problem solver with a customer service mindset, strong collaboration skills, and a passion for optimizing IT environments

Unified Endpoint Management & Device Support

• Manage Windows endpoints and mobile devices, ensuring proper configuration, security policies, and compliance.
• Implement and maintain print management solutions, troubleshooting hardware/software issues and optimizing enterprise printing infrastructure.
• Support conference room technology, including WebEx and AV solutions, ensuring seamless operation for meetings and events.
• Assist with server patching and compliance updates to maintain security best practices across all managed endpoints.
• Deploy and manage Click-to-Run applications and enterprise software solutions for end users.
• Monitor endpoint security policies, including GPO replacements, compliance policies, and vulnerability management.

Process Improvement & Automation

• Identify and implement efficiency improvements in device deployment, patching, and security management.
• Assist in automating endpoint management processes using PowerShell scripting and endpoint management tools.
• Work closely with the Digital Content & Collaboration teams to ensure smooth integration and interoperability across enterprise platforms.

Technical Support & Cross-Functional Collaboration

• Provide tier 2/3 technical support for escalated endpoint-related issues.
• Collaborate with other IT teams to enhance cross-functional assistance between UEM and Digital Content & Collaboration teams.
• Document troubleshooting steps, best practices, and technical procedures to support knowledge sharing and team development.
• Act as a technical SME for specialized UEM technologies, assisting team members and end users.

Qualifications & Skills

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in Windows endpoint management, device configuration, and enterprise application deployment.
• Proficiency with UEM tools such as Microsoft Endpoint Manager (Intune), SCCM, VMware Workspace ONE, or similar platforms.
• Strong knowledge of Windows and mobile device management, including security policies and compliance enforcement.
• Customer service-oriented with the ability to handle escalations and provide clear, professional support.

Preferred Qualifications

• Experience in IT operations or endpoint security
• Experience with server patching, print management, and AV/conference room technologies (WebEx, Teams, Zoom).
• Familiarity with PowerShell scripting and automation for endpoint management is a plus.
• Strong analytical and troubleshooting skills with a proactive problem-solving mindset.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently while also collabo