Setup Technician

Company Description

ITW (NYSE:ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenue totaling $14.8 billion in 2018. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW has nearly 50,000 dedicated colleagues in operations around the world who thrive in the company’s unique decentralized and entrepreneurial culture.

IDS, a division of ITW, is a global market leader in the design and manufacturing of pad printing, hot stamp, heat seal, and tax stamp technology for product decoration. Our brands provide equipment together with all required supplies and services to serve as a true single source solution for product decoration and sealing. Our division consists of four global brands with a shared mission – to be your trusted partner for product decoration.

Located in Lancaster, NY. We have an opportunity for a highly motivated individual whose work will reflect IDS’s commitment to customer satisfaction.  You will be responsible for assisting in the Sales Team by providing technical knowledge and/or traveling to customer sites to perform a variety of services including installation, training, troubleshooting, repair and preventative maintenance on a variety of IDS products.  The ability to grasp and learn both the hot stamp and tax stamp machine operations is critical.  

Pay Range: $24.20 - $32.80 per hour

This is an hourly position.

Job Description

RESPONSIBILITIES

• Learn both tax stamp and hot stamp machinery. Responsibilities thereafter will apply to both.
• Internally performs machinery setup, debug and testing.  Provides feedback to the Engineering Team related to design and/or programming improvements, performance, issues or changes following appropriate procedures and policies.
• Internally works with customers providing demonstrations, setup, testing and training.  
• Provides customer service by phone, email, text or other methods necessary to assist customers with resolving machinery and / or decorating related problems.
• Assists the Production Team with machinery assembly, refurbishment, and component fabrication.
• Assists the Sales Team with applications and prototypes.
• Monitors machinery developments and improvements.
• Responsible for safe work environment of area and operation of equipment.
• Maintains focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and makes process improvement recommendations to management.

Qualifications

Education:  High school diploma/GED

Experience/Skills:

• Two (2) years prior experience in a technical role required
• Demonstrated ability to multitask and perform multiple varied duties
• Mechanical assembly and diagnosis experience; automated machinery experience preferred.
• Electrical Assembly and diagnosis experience a plus; automated machinery experience preferred.
• Highly motivated and results oriented.
• Prior experience with machine maintenance.
• Demonstrated ability with effective diagnosis and troubleshooting skills.
• Communicate effectively with internal and external customers.

Additional Information

Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job.

1. While performing the duties of this job, the employee is frequently required to talk, hear, sit and type, occasionally twist/turn, reach above shoulder and outward, stand, walk, bend, and grasp with hands.
2. The employee must carry up to 50 pounds occasionally and push and pull up to 20 pounds occasionally.
3. Specific vision abilities required by this job include concentrated attention, close vision, far vision, depth perception, color vision, and the ability to bring object into sharp focus. 

Working Conditions: Working conditions commonly associated with the performance of the functions of this job.

1. Plant Conditions (90%) & Office (10%)
2. Domestic and International Travel (50-75%)

Machines, Tools, Equipment and Work Aids that may be representative but not all inclusive of those commonly associated with this position:

Computer, Microsoft Office Suite, calculator, telephone, scanners, printers, small hand tools, power hand tools, large manufacturing equipment (mills, lathes, forklift, sheer and press brake) 

License(s)/Certification(s) Required: None

This job description in no way states or implies that these are the only duties to be performed by the employ