Sr. Manager, Wholesale and Specialty Operations

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Markel’s Wholesale and Specialty Underwriting Systems area is seeking a Sr Manager to oversee and manage multiple teams delivering exceptional support and operational oversight. This role ensures the underwriting technology delivery of a Fortune 500 insurance company remains robust, secure, efficient, and compliant within a highly regulated industry.

This role will oversee the delivery of critical insurance solutions that support our growing Wholesale and Specialty business division. The ideal candidate brings deep technology experience and will ensure delivery excellence, continuous improvement, and innovation while leading multiple cross functional teams.

Key Responsibilities: 

• Lead and manage technology operations teams for all core underwriting applications supporting Wholesale and Specialty within US and Bermuda. 

• Contributes to strategic and operational business goals as a member of the Insurance Systems IT management team 

• Collaborate closely with product management, business leads and other technology delivery teams to align operational support  

• Organize, plan, and execute technology upgrade plans in alignment to other delivery objectives 

• Define and report on operational KPI’s in alignment with overall business expectations 

• Continuously monitor owned application and infrastructure health; implement proactive alerting, tracking, and remediation processes. 

• In collaboration with other technology delivery teams, drive automation initiatives across Cloud and DevOps solutions to improve efficiency, reliability, and scalability of owned solutions. 

• Execute and enhance quarterly SOX control, application waivers and other governance reporting 

• Foster a culture of continuous improvement, innovation, and operational excellence within delivery teams 

Required Qualifications: 

• Extensive experience (7+ years) in technology delivery, operations, security and controls, ideally within a large, regulated enterprise environment, preferably in the insurance industry. 

• Proven hands-on leadership experience managing multi-disciplinary teams with a mix of vendor partners and internal talent.  

• Strong knowledge and proven track record utilizing a wide range of technologies across variable environments (SaaS, Private Cloud, On-Prem) to drive business results in a cost-effective way. 

• Detailed knowledge and experience using and deploying varying Application Performance Monitoring solutions such as Microsoft Application Insights, Datadog, and LogicMonitor  

• Experience with large-scale, distributed systems and multi-cloud environments.  

• Hands-on experience of technology delivery processes, tools and techniques across the entire lifecycle.