Director, Strategy & Operations

Overview

As the Director of Strategic Operations at Fanatics Betting & Gaming, you will be responsible for driving cross-functional special projects aimed at improving efficiency and effectiveness.  Reporting into the Sr. Director - Customer Experience & Strategic Operations, you will play an integral role in the wider Operations team, as well as the wider Fanatics Betting & Gaming team.

The ideal candidate is an experienced strategy and operations team member who is a natural problem solver and has a strong bias towards action. You will bring thoughtful, effective ideas and solutions to a rapidly growing organization contributing at both hands-on and strategic levels. You have a proven track record of digging in and defining what needs to be done while deftly managing a variety of direct reports and stakeholder relationships. 

Responsibilities

• Build.  You’ll have your fingerprints all over FBG’s customer, payments, and fraud operations.  This means everything from high-level strategy to nitty-gritty operational details.  Understand customer drivers and obsess about ensuring these are met, championing the end to end customer experience.
• Strategize. From first principles, you’ll develop optimal strategy to create the best possible customer experience. Ensure successful execution of key short and long-term projects, while continually finding opportunities for ongoing program improvements and enhancements. 
• Experiment. You’ll transform strategies into operational experiments that create actionable insights, informing the strategy. 
• Lead and Collaborate. You’ll work closely with the Online Sportsbook, Trading Teams, VIP, Retail, iCasino, and Consumer Ops functions. 
• Manage.  You’ll manage multiple direct reports, cross-functional stakeholders, and projects with clear and consistent communication.

Required Qualifications

• 8+ years of progressively relevant experience with 3+ years of experience managing teams
• Demonstrated experience succeeding in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience) 
• A passion for Sports and an inherent understanding of what Sports fans want in order to be entertained
• Strong business acumen with multiple years’ experience planning & executing strategy
• You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel
• Excellent communication skills, experienced at presenting to senior leadership
• Empathetic team player, accomplished at working effectively cross-functionally   
• Curious and fast learner willing to dive in to sports betting and become proficient in consumer/industry insights and functionality
• Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly

Preferred Qualifications

• 1+ years of experience managing other people managers
• Experience in the consulting and/or banking industries
• Experience in the tech industry
• Experience with Tableau
• Bachelor’s or Master’s degree in Business, Marketing, or Analytics

 

The expected salary range for this role is based on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. *Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting & Gaming.

*Salary Range: $187,000 to $289,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed).

In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more.

For information about our benefits, please visit https://benefitsatfanatics.com/ 

 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans t