Cloud Infrastructure Engineer (AWS/Terraform)

Job Title:

Cloud Infrastructure Engineer (AWS/Terraform)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Job Title: Cloud Infrastructure Engineer (AWS/Terraform)

Job Summary

We are seeking a highly motivated Cloud Infrastructure & Network Engineer to support and enhance our AWS-based infrastructure environment. This role will be responsible for provisioning, automating, and maintaining cloud and network infrastructure, ensuring secure connectivity with customers, and supporting production systems. The ideal candidate will have strong experience with AWS, Terraform, network connectivity, and infrastructure automation, along with the ability to troubleshoot complex production issues in a fast-paced environment.

Key Responsibilities

• Provision, manage, and decommission cloud infrastructure using Terraform.
• Configure and maintain FortiGate firewalls and network security solutions.
• Manage and support customer network connectivity through AWS Site-to-Site VPNs, Direct Connect, and FortiGate appliances deployed at customer locations.
• Develop and maintain automation for operational activities, including patch management, certificate renewals, and infrastructure maintenance.
• Build, manage, and enhance CI/CD pipelines for infrastructure deployment and automation.
• Participate in an on-call rotation and provide Level 3 support for production incidents across infrastructure, networking, and application environments.
• Collaborate with internal teams and customers to troubleshoot connectivity and infrastructure-related issues.
• Ensure infrastructure reliability, security, scalability, and compliance with operational standards.

Required Qualifications

• 3–8 years of hands-on experience designing, deploying, and supporting infrastructure in AWS.
• Strong experience with AWS services including:
  • EC2
  • VPC
  • S3
  • IAM
  • Route 53
  • CloudWatch
• Advanced proficiency with Terraform, including Infrastructure as Code (IaC) best practices.
• Experience developing and supporting CI/CD pipelines for infrastructure provisioning and deployments.
• Strong networking background, including:
  • AWS Site-to-Site VPNs
  • AWS Direct Connect
  • Firewall management (FortiGate preferred)
  • Customer connectivity support
• Experience administering RHEL and Windows Server environments.
• Hands-on experience with Ansible or similar configuration management tools.
• Ability to troubleshoot and resolve production incidents across infrastructure, networking, and application layers.
• Willingness to participate in an on-call support rotation.

Preferred Qualifications

• Experience supporting enterprise-scale cloud environments.
• Knowledge of cloud security best practices and network architecture.
• Strong scripting and automation experience.
• AWS certifications are a plus.
• Experience working in a DevOps or Site Reliability Engineering (SRE) environment
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