Network Security Administrator

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Position Summary

The Network Security Administrator is responsible for monitoring, analyzing, and maintaining the security of Wellby’s network infrastructure. This role plays a critical part in defending against cyber threats, ensuring regulatory compliance, and supporting the overall cybersecurity strategy. This position works closely with other members of the IT team to provide a high-quality experience for both internal and external members.

Principle Duties and Responsibilities

• Willingness and ability to exhibit Wellby Core Values every day.

• Works with purpose and is driven to provide the best team member experience.

• Manage and maintain the configuration, monitoring, securing, and troubleshooting of virtual and physical LAN/WAN/SD-WAN networks, firewalls, routers, switches, wireless access points, VPNs, and other network resources.

• Provides technical support to team members and vendors for connectivity issues, ensuring minimal downtime and efficient resolutions.

• Monitor and analyze network load, traffic, and utilization trends to ensure optimal function and minimal downtime.

• Review network performance and event logs, and make recommendations for action/resolution.

• Maintain and update security policies, procedures, and documentation including network topologies.

• Identify single points of failure and provide recommendations.

• Investigate network-related security incidents, perform root cause analysis, and implement corrective actions.

• Maintain network monitoring tools and track outages.

• Work with third-party vendors to resolve network issues and assist other team member requests.

• Remain abreast of technology and trends in search of potential improvements in various systems that enhance the credit union's ability to deliver products and services to staff and members.

• Stay current with emerging threats, vulnerabilities, and security technologies.

• Be on-call to troubleshoot issues that may arise after hours.

• Perform other related duties as assigned.

Knowledge, Skills, and Abilities (KSA)

• Knowledge of Wellby’s organizational functions and general operating policies and procedures.

• Knowledge of the systems/computer field, including application design, hardware, software, and their capabilities and limitations.

• Knowledge of TCP/IP, networking, routing, ACLs, and network devices.

• Knowledge of Cisco, Palo Alto, and VeloCloud platforms

• Knowledge of networking protocols, LAN, and WAN networking.

• Knowledge of Microsoft Office Suites or related software.

• Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.

• Skilled in collaboration tools (Jabber, Slack, Teams).

• Skilled in strong analytical and problem-solving skills.

• Skilled in organizational skills and attention to detail.

• Skilled with implementing and managing LAN and WAN networks, resources

• Skilled in creating schematic network drawings

• Ability to work in a fast-paced team environment with exceptional customer service skills.

• Ability to communicate clearly and concisely, orally and in writing.

• Ability to motivate others and to work in a large cross-functional team dynamic.

• Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members and leaders throughout the credit union.

• Ability to coordinate several concurrent activities simultaneously.

• Ability to explain technical information in understandable language to non-technical team members.   Ability to develop, interpret and apply program regulations.

• Ability to troubleshoot problems.

Supervisory Responsibilities

• Team member has no supervisory responsibilities.

Complexity & Scope of Work

• The team member perf