Front Office Representative

At Orthopedic & Spine Centers of Wisconsin, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• HSA with qualifying HDHP plans with company match
• 401k plan of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

QUALIFICATIONS

• The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
• High school diploma/GED or equivalent working knowledge preferred.
• Previous experience in collecting money is preferred.
• Requires knowledge of insurance rules and regulations, medical terminology, HIPAA Guidelines, and computer scheduling systems.
• Bilingual (English/Spanish) strongly preferred.

ESSENTIAL FUNCTIONS

• Responsible for preparing new patient paperwork, identifying, and collecting co-payments, co-insurances, and past-due account balances.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Screens upcoming and follow-up appointments for required referrals and/or authorizations; ensures all required referrals and/or authorizations are scanned into the patient’s chart and attached to the correct appointment(s).
• Responsible for maintaining a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount. Responsible for daily balancing of cash drawer and closing batch.
• Maintains strictest patient confidentiality.

The Front Office Representative is responsible for greeting and acknowledging all new and returning patients.