Sr. Platform Inventory Specialist

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE:

As a Senior Platform Inventory Specialist, you'll be a critical part of ensuring an excellent experience for both our Customers and Internal Teams. This is an inherently technical role requiring a deep, expert-level understanding of the end-to-end inventory lifecycle within the entire Cars Commerce Platform. You'll be the technical authority on how inventory is ingested, processed, displayed, and distributed, not just within the platform but also how it connects to our Dealership partners and their external systems.

Senior Platform Inventory Specialists are familiar with key systems and tools that enable them to handle inventory needs from various product offerings within the Cars Commerce Platform. Specialists are subject matter experts and weigh in on key needs to effectively improve customer experiences related to Inventory providing valuable insights back to the organization and influence roadmaps. This role is designed for experienced inventory support professionals with proven track records in navigating the complexities of inventory, systems, Inventory Management Systems (IMS), and related inventory tools.

Beyond the technical expertise, your commitment to the customer experience is paramount. You will handle customer needs with professionalism, quality, and urgency, ensuring clear and concise communications. This includes providing timely updates, detailing the information needed for resolution, and offering thorough explanations of the steps taken to resolve the issue. Your specialized knowledge in managing inventory data is at the core of realizing a critical industry advantage for our customers.

Essential Job Functions:

• Handle requests from customers internal and external via all channels including email, chat, slack and phone.

• Troubleshoot complex inventory-related issues navigating inventory data flows end-to-end in support of Cars Commerce Inventory related Products.

• Escalate technical issues as needed to appropriate teams, development and/or management.

• Communicate effectively and with authority with customers and partners Inventory related situations and solutions.

• De-escalate customer situations effectively leveraging empathy and inventory expertise.

• Stay current with all things inventory and remain a key subject matter expert in new inventory offerings and processes.

• Use advanced inventory knowledge to educate and guide customers on product features or additional services to meet their needs.