Account Management Specialist III (South, FL)

The primary purpose of this position is to provide field service support and coordination to specific assigned groups. To assist with enrollment, implementation, conservation and renewal phases of the sales process.

What Will You Be Doing

Relationship Performance Responsibilities

• Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers, per Account Management plan 

• Achieve an understanding of client’s organization and business processes, both formal and informal

• Educate accounts on BCBSF , and other plans when appropriate sales process, products, policies and procedures, assistance in effective implementation and ongoing execution 

• Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans

• Act as liaison or key point of contact between account, business partner, TPA’s, reinsurers, BCBSF and other BCBS plans manage the coordination of reinsurance and other cross company services when appropriate 

• Develop and maintain relationships to meet the client’s expectations and requirements. These relationships are with both management and staff positions with a multitude of internal stakeholders

• Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products

• Provide leadership to various work teams assigned to enrollment functions, Non-Standard Benefit design and administration, and complex issue resolution in order to ensure the effective administration and service to assigned accounts 

Account Service Performance Responsibilities 

• Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements

• Through the Alliance platform, work with and coordinate with other Blue Partners during the account management and service processes. 

• Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee’s insurance choice

• Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes

• Coordinate account management to support the BCBSF conservation processes including periodic onsite account meetings with decision makers and other key individuals, as well as employees in multiple locations throughout the country. 

• Manage resolution of complex account and business issues in collaboration with sales an d sales support staff

• Monitor account management to provide value added impact for renewal decision making

• Coordinate group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of interpretation and presentation of suggested strategies for wellness initiatives and overall cost savings

• Coordinate the complete internal implementation/renewal process for specific assigned inventory\

• Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs in order to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations

• Utilize influence, conflict resolution and problem solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities in order to met the unique needs of the accounts

• Develop and manage Account Management plan, in partnership with Account Manager towards the profitable renewal and conservation of assigned accounts.

   

Development and Administrative Performance Responsibilities 

• Manage own personal and professional development

• Identify and implement opportunities for improvement with company process and procedures 

• Identify opportunities to mentor and coach others to achieve results

• Manage time, territory, costs and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost

• Comply with state and regulatory requirements and corporate policies and procedures

What We Require

• 5+ years related work experience 

• Related Bachelor’s degree or additional related equivalent work experience 

• Experience with providing service to large National Multi-state