Manager, Client Intelligence

Manager, Fashion Client Intelligence  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role: 

CHANEL is looking for a Manager with high intellectual curiosity to join the Fashion Client Intelligence Team in New York. You will play a leading role in leveraging client data to drive critical initiatives and deepen Chanel’s understanding of client behavior through rich storytelling. This role interfaces with multiple teams across the division and is a key partner for the corporate & retail fashion teams. Our ideal candidate will have 4+ years of experience and a passion for working with data analysis in a highly collaborative environment.  

What impact you can create at CHANEL: 

• Lead retail relationship and ownership of client segmentation strategies and relevant recaps, for the following: 

• All Northeast Boutiques 

• Ephemeral Boutiques 

• New Boutique Opening 

• Boutique Closures 

• Lead relationship with key categories on the merchandising teams  

• Play a key leadership role in partnership with Client Touchpoints and EDM teams, including: 

• Direct Mail: Ideate segmentation strategy, build & execute segments in CRM tool, & recap results in collaboration with Client Touchpoints team 

• Targeted EDM: Build segments in CRM tool, & recap results in collaboration with Email Marketing team 

• Own all client intelligence work connected to the Distribution team: PMA Briefs, Market Visit Decks, Key City Strategies, Retailer BRMs 

• Represent Client Intelligence perspective on BTQ x tech projects to evolve existing tools or improve the client experience, capture rates, and quality & richness of client data (ongoing examples: CDC, DCC roll-out) 

• Manage the Strategy, Governance, and Client Intelligence team budget 

• Support the two Group Directors in pulling client analyses, including: 

• Client analyses and client lists for Retail Leaders and all BTQs 

• Client analyses and pre-buy reports for all Merchandising teams 

• Various strategic client analyses by pulling raw data, gleaning topline insights, and populating PowerPoint presentations 

You are energized by: 

• Working with and learning from home office and retail field team members in a highly collaborative environment  

• Connecting the dots across multiple departments to unlock opportunity and help the division make data-driven decisions