EUS Engineering, Senior EUC Engineer

Requisition Number: 64244

 

Corning is vital to progress – in the industries we help shape and in the world we share.

 

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

 

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

 

SCOPE/PURPOSE OF POSITION:

 

The senior client systems engineer is an experienced technical specialist in the implementation, support, and maintenance of enterprise EUC environments and Windows systems. The Senior Client Systems Engineer will be responsible for supporting the EUC Architect in the design and implementation of industry standard EUC technologies including MECM. They will act as a point of escalation for EUC engineering and offer essential guidance on support and maintenance activities while also providing expertise to projects which require technical advice or L3 task completion. This role will be responsible for build, configuration, deployment, and support activities across the EUC technology stack and will support the EUC Architect in platform ownership functions including leading on support with vendors, engaging with businesses and technical stakeholders and coaching / training the rest of the EUC team on technical tasks.

 

ROLES AND RESPONSIBILITIES:

 

• Offer technical support, maintenance, and escalation point for all EUS owner platforms and technologies, providing guidance and assistance to EUS engineers on support issues, project tasks, and technical matters.
• Collaborate with cross-functional tech leads and service/support owners to ensure EUC technology delivers value, meets corporate standards, integrates with the wider technology stack appropriately, and designs solutions/processes that meet business needs, improve user experience, and increase operational efficiency.
• Create, review & facilitate documentation/records management via associated repositories (ACE, Knowledge Base, SharePoint etc.)

 

WORK EXPERIENCE:

 

• Minimum of 7 years EUC engineering roles
• Experience of working in large corporations & complex technical environments

 

REQUIRED SKILLS:

 

• Strong verbal/written skills and the ability to maintain good interpersonal relationships in a team communication atmosphere.
• Proficient in configuring, implementing, supporting, and maintaining various EUC technologies, with a focus on the following:
  • Microsoft Configuration Manager (MECM/SCCM)
  • Windows 11
  • Patching
  • Group Policy
  • Image creation and deployment
  • M365 Apps
  • Intune / Autopilot

 

DESIRED SKILLS:

 

• Experience with a DEX technology (Nexthink preferred)
• Experience with virtual solutions and technologies such as AVD/W365, Citrix, VMWare etc.
• Experience in macOS and Jamf
• Ability to create detailed process and technical documents as required

 

EDUCATION REQUIREMENTS:

 

• Relevant technical qualifications/certifications
• Bachelor’s degree in Computer Science, Information Systems, or relative work experience

 

LOCATION & TR