Executive Casino Host

ESSENTIAL JOB FUNCTIONS:  

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values 

• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs 

• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques 

• Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team 

• Work to utilize transportation resources 

• Significant amount of time customer facing; participating in special events and social functions 

• Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements 

• Coordination as needed with team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery 

• Establish, coordinate, and lead both on and off-property VIP events 

• Handle difficult guests and situations in a calm, professional and prudent manner 

• Empowered with comping authority 

• Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty 

• Respond to and consistently meets the needs of internal clients 

• Support and cultivate new ideas and methods to deliver business solutions