Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead Senior within PNC's Digital organization, you will be based within the PNC footprint.

Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion

As an Experience Designer Lead Senior on the Mobile team, you will be responsible for leading efforts to design a world-class experience for the PNC Mobile app.

This role is responsible for the following:
•Designing world-class Mobile app experience for all of PNC
•Driving Mobile design strategy and ensuring alignment with customers’ needs and business goals.
•Continuously iterate and improve features of the PNC mobile app based on user feedback, testing and research
•Work collaboratively with mobile designers and key stakeholders to create wireframes, prototypes, and high-fidelity designs
•Partner with Product Management and Engineering to define product requirements and prioritize design initiatives

The candidate must have:
•Strong portfolio showcasing exceptional design skills and a deep understanding of user-centered design principles in the Mobile space.
•Proficiency in Figma, Adobe Creative Suite, Sketch, and prototyping tools
•Critical thinker who is detail oriented and analytical; bias toward customers’ needs
•Passionate about delivering quality customer experience, ensuring consistency and quality across the PNC mobile app
•Strong leadership and
•Experience with Figma, Adobe, Sketch, and Jira
•Ability to foster of creativity, collaboration and culture of excellence within the Mobile design team

An ideal candidate will also have:
•Experience with launching a Bank and/or Fintech’s Mobile App
•8+ years of experience in product design, with a focus building Mobile App experiences
•Experience managing high performing Mobile design teams

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
• Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials.
• Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
• Develops research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
• Coaches and mentors junior staff; Assists management team in training new staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framewo