Risk Manager, Retail Risk (Hybrid)

Center 2 (19050), United States of America, McLean, Virginia

Risk Manager, Retail Risk (Hybrid)

Retail Consumer Risk focuses on marketing, product design, technology, and customer protection that allow our customers to bank with confidence. Retail risk advisors work through unstructured problems and manage change while demonstrating superior problem-solving skills and strong judgment.  Additionally, Risk advisors conduct risk assessments using various assessment tools and methodologies.

Responsibilities
As a Manager-level risk advisor, you will:

• Advise and consult with risk and business teams to help develop well-designed products, processes, and supporting technologies

• Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates

• Manage multiple tasks to meet deadlines, independently and with team collaboration

• Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, helping develop permanent corrective actions

• Work across the division to execute the first line risk assessments, and assist with establishing risk mitigation plans

• Deliver on our well-managed agenda by facilitating various risk assessments, and consulting on effective challenge

• Review, analyze, assess risk, document effective controls to cover gaps enhancing the control suite effectiveness (CSE) 

• Other risk efforts, including but not limited to: Audit/Exams support, Control Testing, Executive Reporting, RMAP coverage, PSP management and renewal/certification, hosting Office Hours with Legal and Compliance, and support the Business on everyday Risk Management areas

Successful Risk Managers in our culture are:

• Innovative, adaptive, and inclusive

• Exceptional  verbal and written communicators

• Creative, outside-the-box thinkers who have a customer-backed problem-solving approach

• Able to assist on multiple work streams and tasks simultaneously 

• Collaborative, team players with the ability to navigate organizations

• Passionate about continuously learning

• Able to blend strategic and tactical thinking and creative and analytical reasoning

• Able to proactively identify themes and apply learnings in highly ambiguous contexts

Basic Qualifications

• High School diploma, GED, or equivalent certification

• At least 3 years of experience in retail or direct banking process management, risk management, product management, or operations
   

Preferred Qualifications

• Bachelor’s Degree

• 5+ years of experience in risk management, financial services, technology, or product management

• Professional certifications (such as Business Process Management certification, Lean or Green Belt Certification CFE, CRM, CIA)

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin,