Ride Operations Supervisor

Job DetailsJob Location: Anakeesta - Gatlinburg, TN 37738Salary Range: $18.32 HourlyWant to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park that creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!  

Join the Anakeesta family, build your career and discover the magic in the mountains! 

Anakeesta is seeking Ride Operations Supervisors to work at Anakeesta's coasters, ensuring the safety of guests and employees at the Anakeesta mountain coasters.  This position oversees coaster operations, safety procedures, scheduling, and training of employees. 

 

Responsibilities 



Training and development, scheduling, accountability, and general efficiency and logistics of all of the team members within the department 


Monitor all incoming applications to make sure interviews are set up and conducted in a timely manner 


Review and publish schedules to make sure the department is staffed properly. 


Ensure that all operators are working in compliance with company procedures. 


Supervises the safe and efficient loading and unloading of all guests.  


Monitor all inventories  


Train staff on company policies, procedures, and standards 


Ensure safety while loading and unloading by watching guests closely at all times. 


Counsel staff  


Monitor expenses and labor to meet or fall below budget allocations. 


Certification for operating the coasters. 


Maintaining a complete overall awareness of operating areas to certify the safety of guests and employees alike while ensuring efficiency is maintained 





Assisting in the daily set-up and shut-down procedures of the coaster and operating areas. 


Monitor weather conditions and work with coaster maintenance on weather protocols. 


Monitor the completion of daily logs and checklists. 


Monitor the operation of the coasters continuously and notify the Coaster Maintenance team and on-duty management team if unusual conditions occur. 


Record information and complete incident injury reports for both guests and staff.  


Help with scanning of tickets when needed. 


Complete all required paperwork legibly and in a timely manner. 


Complete job performance reviews  


Assist in the recovery of lost or dropped items along the track and lift line and daily trash pickup 


Ensure work areas are clean  


Always maintain a professional, friendly, and positive attitude  


Assist in other areas of the park as needed 


Other duties as assigned 


Qualifications

18 years of age or older 


Previous supervisory experience 


Strong computer skills preferred. 


Must be able to perform multiple tasks in a fast-paced work environment, have a sense of urgency to complete projects and be detail oriented  


Professional, friendly, and a positive-solution oriented attitude  





Experience in training, development, and counseling 


Ability to effectively communicate with co-workers and guests both written and verbally. 


Ability to keep a calm, level thought process in all situations. 


Leadership, problem solving, organizational and communication skills.  


Serious minded when it comes to safety. Implementation and accountability regarding following all safety rules/procedures. 


Able to stand for the entire day. 


Enjoy working outdoor in all weather conditions including but not limited to snow, extreme cold and heat, and wind. 


Available to work days, nights, weekends and holidays 



 

Physical Requirements 



Able to lift 25-50 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, crawl and stand for long periods of time. 


Must be able to stand and/or walk for long periods of time 



 

Perks  



Work with an enthusiastic team and create lasting memories 


Free parking 


Competitive pay 


Paid time off 


Medical, dental, and vision Insurance 


Life insurance 





401K 


Free admission for employees and their immediate family 


Employee discounts on food and merchandise 


Generous pass exchange program with area attractions 



If you believe you meet the qualifications above and have an interest in joining the Anakeesta team, please apply online.