Customer Relations (Service) Coordinator

Villa is building America’s leading next-generation homebuilding platform.  With a mission to be the easiest, fastest, and most cost-efficient way to build homes, Villa is a highly scalable new approach to offsite homebuilding and is playing a critical role in solving the many problems facing the U.S. housing market.  Villa provides end-to-end services for clients that span feasibility, design, permitting, and construction of high-quality homes built using modern offsite construction.  Villa is currently the largest ADU builder in California and is growing rapidly into other housing products and geographies.
This role can be based in California, Colorado, or Texas.

What You'll Do:

• Submit homeowner cards to the Factories within 30 days of project completion.
• Maintain and ensure the accuracy of service tracking sheets within Smartsheets.
• Create and submit factory work orders.
• Monitor open service item status and requests updates.
• Send reports of open service items on active construction projects to CMs to review biweekly for any status updates.
• Communicate with the Construction and Project Management team to clarify service needs.
• Communicate with clients to confirm service needs and request needed warranty claim information.
• Assist with scheduling Contractors, Field Crew, and Factory Technicians for service and maintain service calendars.
• Email clients to confirm satisfaction after service.
• Review new service items inputted into the service tracking sheets and request any further documentation needed to process the work order.
• Maintain spreadsheets accurately and create PDF reports to display needed information.

What You Have:

• The required abilities are equivalent to 5 years of office administrative experience. Such work must have included providing responsible departmental support to management staff, direct client communication, and coordinating office scheduling.
• Knowledge of common office systems– spreadsheets, word processing programs, databases.
• Experience with client interaction and communication via email, phone, and virtual meetings. Ability to remain professional at all times.
• Sense of urgency and ability to advocate for the customer and Villa.
• Inter-departmental communication to clarify information.
• Detail-oriented and self-motivated.
• Ability to work with minimal supervision.
• Familiarity with warranty contracts and the ability to apply them to a variety of situations.
• Familiarity with home construction is a plus.
• Familiarity with DocuSign, Google suite, and SmartSheets is a plus.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.-----Villa is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Villa considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
Please review our CCPA policies here.
#LI-Remote