Regional Vice President, National Facilities Management Service Center

 Salary: $190,000 - $200,000 / year

Pay Grade: 19 

Other Forms of Compensation: Annual bonus potential 

 

Job Title: Regional Vice President, National Facilities Management Service Center

Reports to: Division Vice President

Salary: $190,000 - $200,000 / year

Pay Grade: 19

Other Forms of Compensation: Annual bonus potential

 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate-Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services driving business in 3 essential service & support categories to our exiting Compass clients. Our National Service Center Division (Contact Center) offers comprehensive industrial building Maintenance, Engineering & Kitchen Equipment services encompassing internal & external custom 3rd-party solutions. Data analytics plays an important part with driving down client on demand spend, improving client production and uptime. Our Kitchen Equipment Services Division captures client specialized needs for industrial kitchen equipment, including preventative maintenance, on-demand repairs and full replacement of end-of-life equipment also through 3rd party service providers. Our Self Perform Division offers in market Compass managed options, for high-value clients located in specific markets. Our business model delivers consistent hospitality service experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the services, life sciences, technology, oil & gas, manufacturing industries, and sporting venues.

Job Summary:

The Regional Vice President for our National (Facilities Management) Service Center is responsible for leading our business services operations center in Charlotte where we support over 60 of our valued Compass USA clients across the country, utilizing 3rd party sub-contractors in each of our clients’ locations. You will lead a team of 100, with a balanced focus on:

• Building & maintaining a culture of engagement to enhance employee & client relations
• Driving continuous process improvement to benefit internal & external service delivery
• Profit growth, through revenue enhancement & cost controls
• Utilizing data and AI to support repeatable business processes
• Strategic planning and execution

 

This role will work out of the Charlotte office with a certain amount of travel (approximately 25%) and will report to the Division Vice President.

 

Key Responsibilities:

• Leads the sales process for the acquisition of new business and growing revenue streams (in coordination with Sales Leadership)
• Support the acquisition of profitable new business and expand existing business across the organization
• Plans and directs the operation of the service center in support of core business performance
• Maintains focus on employee training and development, with a goal of continuous process improvement
• Leads the strategic process to further develop vision and operational objectives
• Develops, recommends, and implements policies & procedures to optimize division and company profitability from existing accounts
• Supports the development & implementation of service programs that meet client and regulatory requirements
• Proactively and regularly engages with existing clients to strengthen client satisfaction and retention, while capturing more of their business
• Resolves client and/or employee-related situations in a timely manner with the partnership of legal and human resource departments
• Develops and maintains annual budget for Service Center, both internally and with clients
• Monitors financial performance to ensure budgetary compliance with departmental, client and corporate goals
• Completes all daily, weekly, or monthly reports as outlined in the corporate policy and procedures handbook
• Collaborate with direct reports consistently to ensure business plan and goal alignment

 

Qualifications:

 

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of five (5) years’ experience in leadership roles, facilities management and service/call center environments
• Excellent written communication skills, articulate and co