Talent Pool - Upcoming Opportunities (Harrisburg, PA)

<h1><strong>Make a Difference in Healthcare: Join FreedomCare in Pennsylvania!</strong></h1> <h2><strong>Are you passionate about helping others and building a rewarding career in healthcare?</strong></h2> <p>We're building a talent pool of strong customer service professionals for <strong>FreedomCare Pennsylvania. </strong>We're searching for talented and motivated individuals interested in any of the following roles:</p> <ul> <li><strong>HomeCare Sales Specialist I:&nbsp;</strong>connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one</li> <li><strong>Intake Specialist I:&nbsp;</strong>collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone.</li> <li><strong>Onboarding Specialist I</strong>: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare.</li> <li><strong>Care Support Specialist I: </strong>support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued.</li> <li><strong>Field Care Coordinator:</strong> supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients’ homes.</li> </ul> <p><strong><em><u>Ideal Candidate Will Possess:&nbsp;</u></em></strong></p> <ul> <li><strong>Customer Service Excellence:</strong> a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care.</li> <li><strong>Communication Skills:</strong> exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers.</li> <li><strong>Emotional Intelligence &amp; Teamwork:</strong> strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment.</li> <li><strong>Problem-Solving Abilities:</strong> proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure.</li> <li><strong>Time Management &amp; Multitasking:</strong> excell