Head of People Ops

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

As our business and geographic footprint expand, this role will strengthen and scale the core processes, policies, and operational foundation that support the employee experience. You will ensure that our people practices are consistent, compliant, efficient, and increasingly supported by AI-enabled tools. This role requires strong operational judgment, the ability to simplify complexity, and a passion for creating a seamless experience for employees and managers across all stages of the employee lifecycle.
 
The People Operations team is responsible for delivering a clear, reliable, and high-quality people experience at scale. We focus on building processes and guidance that help employees thrive, enable managers to lead confidently, and support the business as it grows across regions. We ensure compliance, drive process clarity, and create an environment where people can focus on meaningful work rather than navigating administrative friction.