Sr. Manager, Executive Support

GEICO is looking for an experienced and highly skilled Senior Manager to lead our Executive Support Engineering team. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission.

This role is critical in providing specialized technical support to our Executive Leadership Team (ELT) and Senior Directors. The successful candidate will have a deep technical background, exceptional leadership abilities, and a proven track record in managing teams that provide high-touch, personalized support to top-level executives.

Job Responsibilities:

Leadership and Team Management:

• Lead, mentor, and manage a team of technicians specializing in executive support, ensuring high levels of service and responsiveness.
• Oversee recruitment, training, and professional development, fostering a culture of excellence, confidentiality, and reliability.
• Establish and maintain service standards and best practices tailored to the unique needs of executive-level stakeholders.

Executive Technical Support:

• Ensure the delivery of top-tier technical support for ELT members and Senior Directors, covering a wide range of devices and systems, including laptops, mobile devices, video conferencing, and bespoke applications.
• Manage and resolve escalated technical issues promptly, ensuring minimal disruption to executives’ workflows.
• Develop and implement proactive support strategies, including regular system checks and updates, to prevent potential issues.
• Coordination and facilitation of meetings and events for executive leaders.

Technology Management and Optimization:

• Oversee the configuration, deployment, and maintenance of technology tailored to the needs of executive users.
• Evaluate and recommend new technologies and tools that can enhance the productivity and security of the executive team.
• Ensure compliance with security policies and procedures, particularly in handling sensitive information and data.

Project Coordination and Management:

• Lead and coordinate special projects related to executive technology needs, including office moves, system upgrades, and new technology implementations.
• Collaborate with other technical departments and external vendors to ensure seamless integration and support of executive technologies.

Communication and Stakeholder Engagement:

• Serve as the primary point of contact between the technical departments and the executive team, ensuring clear and effective communication.
• Provide regular updates and reports to senior management on the status of support services, including performance metrics and user feedback.
• Build strong relationships with executive stakeholders, understanding their unique needs and ensuring those needs are met.

Continuous Improvement and Innovation:

• Stay current with emerging technologies and best practices in executive support and IT service delivery.
• Implement continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of the executive support function.

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; advanced degree preferred.
• At least 7 years of experience in technical support, with at least 3 years in a leadership role focused on executive or VIP support.
• At least 3 years experience in technical expertise in hardware, software, networking, and mobile technologies, with a focus on executive-level service.

Preferred Qualifications:

• Excellent leadership and team management skills, with the ability to lead a high-performing team.
• Exceptional communication and interpersonal skills, with a professional demeanor and the ability to interact effectively with senior leaders.
• Strong problem-solving skills and the ability to work calmly under pressure.
• Experience with project management and familiarity with ITIL or other IT service management frameworks is a plus.
• High level of discretion and integrity, particularly in handling confidential and sensitive information.

 

Annual Salary

$136,325.00 - $212,175.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for t