Quality Support Analyst

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

What We Offer 

• Pay Range: $68,640 - $86,658 a year. Compensation may vary based on skills, experience, education, and location. 
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!   
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

About our Program:    

 Quality Assurance

Position Summary  

Working within the values and philosophy of the agency and with general direction, supports the development and implementation of quality practices and outcomes within regional divisions.  Performs analysis of data and other quality indicators to ensure that information is provided so that all staff understand and have access to resources that ensure the basic and advanced skills and competencies to meet business demands. 

Serves as a primary resource to the QSM by supporting the development and implementation of training curricula or other regional resources based on evaluation of data and quality indicators. Identifies and recommends other quality improvement and compliance related activities. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities  

1. Analyzes a wide variety of data and quality indicators to evaluate regional performance against targets or standards.
2. Develops materials related to the region’s performance measurement, evaluation and improvement activities.
3. Creates materials of various types for training and regional improvement projects.
4. Develops materials that support the successful implementation the organization’s Corporate Compliance Plan, standards and activities.
5. Develops and ensures implementation of required communication plans to assure the effective communication of quality management information.
6. Leads training and/or staff and management development activities as required. 
7. Leads development and implementation of curriculum for emerging training needs as requested, in coordination with the Learning Manager and Learning Partner.
8. As part of quality improvement efforts including data analysis, evaluates and makes recommendations for organizational and regional development, quality management or training activities within the region or the agency.
9. Provides assistance and recommendations to the Quality Support Manager in management of identified quality or compliance issues.
10. Conducts and presents results of needs assessments and recommendations to diverse groups of agency staff.
11. Leads, facilitates and/or participates in agency/regional quality improvement activities. 
12. Works collaboratively with the Senior Training Coordinator in support of regional or agency-wide organizational development projects.
13. Other related responsibilities, as assigned, to support specific department/business needs. 

CORE KNOWLEDGE COMPETENCIES

• Broad in-depth understanding of statistical concepts, theories, and formulas. 
• Exhibits understanding of emergency response techniques appropriate to the position. 
• Adheres to EMQ mandates, policies, and procedures. 
• Gathers, organizes and analyzes date and information. 
• Defines work processes for the purpose of determining standards and expectations. 
• Extracts information from regulations or other complex documents to create clear organizational poli