Emergency Veterinary Receptionist - Daytime

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Reporting To: Melinda Kilby

Description

Specialty Services | Not an Entry-Level Role 
Carolina Animal Specialty & Emergency (CASE) is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty Services team in Hickory, NC. 
This is a high-impact, client-facing role designed for professionals who excel in veterinary reception, client engagement, and service excellence within fast-paced medical environments. Our Veterinary Receptionists/CSRs are essential to the patient experience—guiding clients from initial contact through discharge and follow-up with accuracy, empathy, and professionalism. 
As a 24-hour specialty and emergency hospital, CASE provides Internal Medicine, Surgery, and Emergency & Critical Care services. This role requires individuals who are confident in advanced client communication, scheduling complexity, and multi-department coordination. 

🔍 What You’ll Do

• Deliver an elevated veterinary receptionist / client service experience from first interaction through completion of care 
• Manage high-volume phone lines and front desk operations with efficiency and professionalism 
• Schedule and coordinate specialty appointments with strong attention to detail 
• Serve as a liaison between clients, specialists, and clinical teams 
• Provide clear, compassionate communication regarding services, expectations, and timelines 
• Maintain accurate and thorough client and patient records 
• Navigate sensitive or emotional situations with confidence and professionalism 
• Support client retention and satisfaction through exceptional service 

🎯 What We’re Looking For

• This is not an entry-level Veterinary Receptionist role. We are seeking professionals who are already confident in their abilities and can contribute immediately.
  
  

Required: 

• 2+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional (veterinary, specialty, ER, or human healthcare) 
• Proven ability to manage high-volume client interactions 
• Excellent verbal, written, and interpersonal communication skills 
• Strong multitasking and organizational abilities 
• Ability to maintain professionalism in fast-paced, high-stress environments 

Preferred: 

• Experience in veterinary specialty or emergency medicine 
• Familiarity with advanced scheduling systems and EMR platforms 
• Demonstrated success in client engagement, retention, or service excellence roles 

🚫 Important: Experience Required

This role is intended for experienced Veterinary Receptionists / CSRs only. Candidates must be comfortable: 

• Managing complex scheduling and workflows 
• Handling demanding client interactions independently 
• Delivering a high-level, concierge-style client experience 

🌱 Career Growth Opportunities 

We are committed to developing our team. High-performing Veterinary Receptionists/CSRs may advance into: 

• Specialty service coordination 
• Lead CSR or supervisory roles 
• Hospital operations and leadership pathways 

🕒 Schedule 

• Monday–Friday – first shift, opportunity to support daytime operations  
• Rotating holiday support – equitable and shared amongst support staff  

💰 Compensation & Benefits

• Competitive pay: Starting at $16/hr, negotiable based on experience 
• Medical, dental, and vision insurance 
• 401(k) with employer match 
• Paid Time Off + Holiday Pay 
• Employee pet care discounts 
• Life insurance options 
• Health & Wellness resources through Calm Health
• Legal service offerings available with RocketLawyer. 

❤️ Why CASE? 

• Work alongside a highly skilled specialty and emergency team 
• Be part of a fast-paced, collaborative, and growth-focused environment 
• Build a long-term career in