ERP Technical Lead

The Technical Lead, Administrative Computing is responsible for providing deep technical leadership, operational expertise, and hands-on support for the university’s core Enterprise Resource Planning system, Ellucian Colleague, and tightly coupled administrative applications.

This is a senior hands-on technical role within a legacy, highly customized ERP environment, reporting to the Deputy CIO for Enterprise Applications. The position serves as the university’s primary technical expert for Colleague operations, production support, upgrades, troubleshooting, and customization analysis in a mission-critical higher education environment.

The environment includes a large and complex footprint of Colleague customizations (18,000+ objects/processes), requiring strong technical depth, disciplined change control, and extensive experience supporting legacy ERP ecosystems.

In addition to operational responsibilities, the role provides technical leadership for ERP readiness and rationalization efforts in preparation for potential future modernization initiatives, including data cleanup, customization inventorying, and dependency analysis in support of possible transition to a SaaS ERP platform (e.g., Ellucian Banner SaaS). This role focuses on technical analysis, engineering leadership, and operational readiness rather than formal project or personnel management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ellucian Colleague Operations & Production Stability (25%)

• Provide technical leadership for day-to-day operations and stability of Ellucian Colleague ERP
• Ensure system uptime, performance, batch processing integrity, and data reliability
• Support production operations in a high-complexity, legacy ERP environment
• Serve as senior technical lead for resolution of high-impact ERP incidents and recurring system failures
• Support disciplined operational controls, standards, and change management practices
• Analyze system behavior and operational trends to improve platform reliability and resiliency

1. ERP Technical Leadership & Solution Analysis (20%)

• Intake, evaluate, and analyze ERP enhancement and production support requests
• Perform deep technical and functional analysis of Colleague-related issues
• Develop implementation approaches, technical impact analysis, and effort estimates
• Provide technical guidance and coordination for development activities performed internally or through contracted resources
• Support prioritization efforts through technical analysis and operational impact assessment
• Document solution approaches, technical dependencies, and operational considerations

 

1. ERP Upgrades, Releases & Controlled Change Execution (15–20%)

• Provide technical leadership for planning and execution of Colleague upgrades, patches, and maintenance releases
• Coordinate technical testing, validation, and controlled production deployments
• Support disciplined change management practices across technical and functional teams
• Mitigate operational risk during production changes and maintenance activities
• Ensure upgrades and releases do not destabilize highly customized ERP configurations
• Validate compatibility of customizations, integrations, and batch processes during upgrade cycles

 

1. ERP Customization Rationalization & Modernization Readiness (15–20%)

• Perform and coordinate structured technical analysis of 18,000+ Colleague customizations and extensions
• Identify, classify, and document customizations by function, risk, operational dependency, and business value
• Partner with stakeholders to evaluate whether customizations should be retained, redesigned, retired, or replaced
• Perform data quality assessment and support targeted data cleanup initiatives
• Document system dependencies, integration points, and technical debt exposure
• Support ERP modernization readiness activities and SaaS migration preparation efforts
• Produce accurate current-state inventory and dependency mapping for institutional planning and decision-making

 

1. Production Support & Escalation Management (10%)

• Serve as senior technical escalation resource for ERP production issues and critical incidents
• Ensure timely troubleshooting, root cause analysis, and long-term corrective actions
• Partner with support teams to facilitate ERP-related issue resolution and operational continuity
• Support mission-critical institutional operations dependent on ERP system availability and reliability

 

1. Vendor & Technical Coordination (5%)

• Serve as primary technical liaison with El