Operations Specialist

Operations Specialist I
Platte Valley Companies - Scottsbluff, NE

JOB SUMMARY:
Monitoring of accounts for Regulatory purposes, research, resolve problems and respond to customers’ inquiries on account status. Keep informed of changes in bank services or procedures.

RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
a. Complete Change of Address Forms
b. Identify Customers with Return Mail and Correct It
c. Customer service by assisting in answering phone calls.
d. Customer service by messaging customers through Banno
e. Other duties as assigned.
REQUIREMENTS:
Minimum Qualifications:
1. Post high school education and three year experience in operations and/or accounting.
2. Good problem solving skills
3. Math proficiency and aptitude.
4. Good 10-key skills.
5. General areas of competency: decision making, dependability, development, environmental safety, evaluation skills, interpersonal skills, prioritizing, problem solving, selling skills, team skills and time management. Demonstrated aptitude to handle sensitive operational transactions and customer relationships
6. Keyboarding and computer skills desired. Keyboarding test may be required. Software skills needed?
7. Professional appearance.
8. Effective oral and written communication skills (including telephone).
9. Self-sufficient/self-starting.
10. Ability to adjust to flexible hours.
11. Demonstrated interpersonal skills.
12. Must be capable of working with and maintaining the confidentiality of sensitive information.

Physical Requirements:
Light Work - exerting up to 20 pounds of force occasionally, and/up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Reaching, fingering, grasping, repetitive motions, stooping, crouching, standing, walking, lifting, climbing, kneeling, talking, hearing, pulling, pushing, thinking, concentrating and interacting with others.
You should be capable of performing in a reasonable manner, with or without reasonable accommodation, the activities involved in this job. A description of the activities involved in this job is listed above.

Machines Used:
Computer, scanner, fax, copier, telephone, 10-key adding machine and phone system.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


An Equal Opportunity Employer, Including Disability/Vets