Senior Training Specialist - Field

You’re more valuable than ever – And that’s just how we’ll make you feel.

Job Summary

The Senior Training Specialist – Field is a senior-level clinical educator responsible for driving market-level training strategy, provider readiness, and EMR leadership. Serving as a subject matter expert and trusted advisor to clinical and operational leaders, this role executes complex Go-Lives and leads advanced clinical education initiatives across multiple markets, with a specific focus on new market launches and joint ventures. The Senior Training Specialist designs facilitates and evaluates onboarding and continuous learning programs while partnering directly with Medical Directors and Market Leaders to ensure Epic proficiency and consistent standards of care. This position requires frequent travel, the ability to operate independently in complex environments, and the high level of clinical credibility necessary to influence senior stakeholders.

Qualifications

Education Required:

• High school diploma or equivalent.

• Graduate from an accredited clinical program, including but not limited to:

• Medical Assistant

• EMT

• Paramedic

• Registered Nurse (RN) Licenses/Certifications Required:

• Active, unrestricted clinical license in state of employment (as applicable to role)

• Required certifications (e.g., BLS, NCCT, RMA, etc.)

• Epic Credential Trainer (or ability to obtain within defined timeframe)

Work Experience Required:

• 6+ years of progressive clinical experience in urgent care, emergency medicine, outpatient, or acute care settings

• 2+ years of formal clinical education, training, or precepting experience Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• Bachelor's degree in healthcare, nursing, education, or related field.

• Experience supporting new joint ventures, acquisitions, or Go-Live events.

• Prior experience working across multiple markets or regions.

• Experience facilitating learning for providers, Medical Directors, and senior clinical leaders (e.g. advanced practice leads).

Knowledge, Skills, and Abilities

• This role is patient-facing, involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills

• Advance understanding of clinical operations, workflows, and regulatory requirements.

• Demonstrated ability to influence without authority at the market and executive level.

• Strong facilitation skills with experience leading physician and provider-level forums.

• Expertise in Epic workflows, clinical documentation standards, and optimization.

• Ability to assess marker-specific needs and tailor training strategies accordingly.

• High degree of autonomy, adaptability, and comfort operating in ambiguous environments. (Prioritized) Functional Competencies:

• ORAL COMMUNICATION/PRESENTATION

- Expresses information (ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (technical, sensitive, controversial, etc.); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• CUSTOMER SERVICE – Demonstrates a results oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.

• DECISION MAKING – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; cause change.

• FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

• INTERPERSONAL – Develops and maintains excellent working relationships within the People Team and other business departments. High integrity, credibility, confidence and character with demonstrated high moral and ethical behavior.

• BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted, credible business partner; creates buy-in with customers.

• PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

• TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly