Sales Operations Associate - Austin

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Responsibilities:

• Establish strong partnerships with program managers, Global Product Security management, and subject matter experts (SMEs) to gain a firm understanding of current programmatic documentation needs and opportunities.

• Draft improvement proposals and build consensus among diverse sets of stakeholders with attention to scalability and sustainability over time; support a cohesive and methodical approach to change management activities.
• Implement changes for greater impact and efficiency, leveraging tools and systems where applicable.
• Work with team leaders and subject matter experts to design standardized documentation, processes, and Best Practices from initiation to completion.
• Report out performance metrics to evaluate alignment progress and success leveraging internally built channels and tools.
• Develop a deep understanding of Global Product Security’s team-wide processes, systems, and program documentation to support the implementation of standards, procedures, and best practices that ensures a cohesive, consistent, and uniformed service delivery.
• Proactively escalate and resolve potential issues by calling them to the attention of the organization’s leadership, sourcing and proposing potential solutions
• Research and evaluate industry standards and benchmarks to support team tools and systems; communicate updates on emerging technologies, solutions, and tools that may impact business operations, team personnel, or vendors.
• Able to effectively prioritize workload demands to meet project deadlines. 
• Support planning and coordination of team-wide meetings, events, and initiatives. 
• Partner with key cross-organizational teammates to formalize, aggregate, and solidify team-wide initiatives and deliverables.
• Primary point of contact for all security risk management related activities and initiatives.
• Directs team members assigned to projects tasks and operational activities associated with security risk management.
• Become a Subject Matter Expert around the strategic toolset that has been determined by corporate for workstreams.
• Plans, directs, and coordinates activities of technology projects to ensure that all project goals are accomplished, meeting and / or exceeding commitment to the stakeholder.
• Controls all elements of the project for the stakeholder and the execution team through effective and consistent communication.
• Leads project/service meetings with team members and stakeholders to gain understanding of project scope.
• Communicates project concerns and suggestions, both verbally and in writing, with Program Lead.

Desired Experience:

• Proven track record in delivery and exceptional interpersonal skills are required for this role.
• At least Bachelor graduate in Physical Security, or Security Risk Management or equivalent work experience with minimum 3 years of project management in security.
• Proven successful project management and/or security risk management experience delivering secure environment.
• Minimum 3 years’ experience in security risk management and/or security project management in security area (preferable in global - multicultural environment)
• Minimum 3 years’ experience working in sensitive compartmented information facility (SCIF).
• Military background helpful (not required).