Customer Service Representative - Remote

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com


Position Summary:
We are seeking a customer-focused Customer Service Representative (CSR) to provide weekend support for guests utilizing our parking services and locations. This role is critical in ensuring a smooth, professional, and hospitality-driven guest experience by responding to inquiries, resolving concerns, and serving as a knowledgeable point of contact for our parking operations.

As a remote team member, you will act as a frontline representative of our brand, helping guests navigate questions related to parking locations, payments, citations, and general service issues.


This is a part-time position with strong potential to expand into a full-time position with additional hours, shifts, or responsibilities as business needs grow.


Duties and Responsibilities:
• Respond promptly and professionally to guest inquiries through approved communication channels, meeting established service-level expectations
• Take ownership of guest concerns, complaints, and citation disputes, ensuring accurate resolution in accordance with company policies and procedures
• Communicate clearly, empathetically, and solution-oriented to deliver a positive and consistent guest experience
• Research and resolve parking-related issues, including location details, payment questions, and service concerns
• Accurately document all guest interactions, actions taken, and resolutions within internal systems
• Identify issues requiring escalation and coordinate with appropriate teams while maintaining guest communication and follow-up
• Maintain a consistent, hospitality-focused brand voice across all written guest communications
• Support weekend operations by working independently and managing multiple inquiries simultaneously.


Additional Responsibilities:
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.


Knowledge, Skills, and Abilities:
Competency/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


Education/Experience:
High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.


Certificates and Licenses:
A valid driver’s license and reliable transportation may be required for this role. Also, a motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.


Qualifications:
• Prior customer service experience preferred; hospitality, call center, or service-based experience is a plus
• Strong written communication skills with attention to tone, clarity, and professionalism
• Ability to work independently in a remote environment and manage multiple conversations at once
• Reliable availability for weekend shifts (Saturday and Sunday)
• Comfortable learning and navigating new systems, tools, and processes
• Strong problem-solving skills and a customer-first mindset


Physical Demands and Work Environment:
This is a remote position performed in a home or remote office setting. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and mouse, and consistent visual and auditory engagement with digital communication tools.

Employees must be able to communicate effectively via written and verbal channels and manage multiple systems simultaneously. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.


Cell Phone Use:
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.


Pay T