Vice President (VP), Support Services

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.JOB TITLE: Vice President (VP), Support ServicesFunctional Area: Operations    Department: OperationsFLSA Status: Exempt Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law. 
ABOUT THE ROLE:Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.
We are looking for a Vice President, Support Services who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!
The Vice President, Support Services will oversee management and vision of credit union operations related to the ATM/ITM fleet, card programs, deposit accounts, loan servicing and payment systems, ensuring efficient, compliant, and member-focused services that drive business goals. This role involves coordinating cross-functional teams, planning for future needs, and optimizing processes. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!
WHAT YOU WILL DO:

• Develop and implement strategic plans that align with the credit union's overall goals and objectives. Establish and maintain a culture of continuous improvement and alignment of department goals that drive the business strategy.
• Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance. Implement and publish KPIs and KRIs with appropriate targets and thresholds.
• Oversees the management of the card programs, deposit operations, loan servicing, payment products and team service and support. Collaborates with IT and other departments to integrate and optimize technology solutions.
• Leads a cross-functional, high-performing team, monitoring and managing performance and ensuring high standards of accuracy, timeliness, internal service and external member service. Builds plans that support the growth and development of teammates.
• Stays current on service delivery and technology trends across operations. Lead changes necessary to support a growth strategy while creating a scalable operation within the defined cost structure.
• Cultivates and maintains strong relationships with key payments network providers, technology partners, and other relevant stakeholders. Negotiates contracts and ensures alignment with business objectives.
• Oversees compliance with all regulatory requirements, policies, and procedures related to Support Services.
• Identifies areas of opportunity and makes recommendations towards improvement.
• Collaborates with others to identify and implement optimal results.  
• Influences progress through effective planning and communication.
• Demonstrates decisiveness, integrity, flexibility, and critical thinking that advances team, department, and organizational success.
• Steadfast commitment and demonstration of SCU Values.
• Other duties as assigned. 

WHAT YOU WILL BRING:Basic Qualifications:

• Bachelor’s degree.
• Eight (8) + years’ experience managing banking operation functions, including but not limited to debit and credit card programs and portfolio management, payment systems, deposit accounts, and loan servicing.
• Four (4)+ years as a people manager. 
• Strong leadership qualities with a big-picture approach, demonstrated capability and passion for developing talent, and a culture of innovation, collaboration, and engagement.
• Strong industry knowledge and understanding of the competitive landscape, best practices, and emerging trends in the financial industry. 
• Strong oral and written communication ski