Patient Services Representative

Overview

Patient Services Representatives are instrumental members of the clinic team, being the first welcoming face to our patients, ensuring a seamless and top-rate in-clinic experience and setting our patients up for a successful start to their recovery journey each and every visit at BrightView.  

Responsibilities

• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information. 
• Serve as first point of contact for patient inquiries, customer service, and assisting with problem solving any patient issues. 
• Schedule and confirm patient appointments. 
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow up needs.  
• Collect point of service payments, including patient copays and other forms of patient financial responsibility 
• Perform other duties and responsibilities as assigned by site manager  

 

KNOWLEDGE SKILLS, AND ABILITIES 

• Excellent verbal and written communication skills 
• Strong customer service-centric approach to work, takes initiative to offer solutions to patient inquiries 
• Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients 
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment 
• Competent at working with a diverse population of colleagues and patients 
• Adaptable and agile within a dynamic work environment 
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred 
• Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements 

Qualifications

• EXPERIENCE 
• 2+ years of prior front desk experience preferred. 
• EDUCATION: 
• High School Diploma or equivalent 

 

BENEFITS AND PERKS: 

• PTO (Paid Time Off) 
• Immediately vested and eligible in 401k program with employer match.  
• Company sponsored ongoing training and certification opportunities. 
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. 
• Tuition Reimbursement after 1 year in related field  

We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development. 

 

Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!