Customer Support Representative

Description

As one of the oldest, independent community banks in Vermont, Union Bank has a longstanding reputation for investing in the success of our customers and communities. Founded in 1891 in Morrisville, Vermont, Union Bank is a full-service bank offering commercial, retail, municipal and asset management services throughout northern Vermont and northern New Hampshire.

Union Bank is seeking a motivated individual for a full-time Customer Support Representative position. As a Customer Support Representative, you will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. Your primarily responsibility will be to handle a wide range of customer interactions via phone, email and chat, ensuring a positive customer experience and upholding the bank's reputation for excellence. 

Why work with us?

While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

· Generous Paid Time Off

· Health, Dental, and Life Insurance

· Partially paid Short and Long-Term Disability

· Company-matched 401K retirement account

· Bankers’ hours

· Paid Federal Holidays

This job can be performed from one of the following offices: Morrisville, Berlin, St. Johnsbury or Shelburne. 

Requirements

· High school diploma or GED

· Ability to provide excellent customer service.

· General Math skills

· Strong organizational skills

· Detail-oriented

· Excellent communication skills with ability to be concise, clear, and consistent.