Performance Guarantee Senior Data Analyst

 Job Requisition ID: 91491 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

 

 

Role Overview:

 

The Performance Guarantee (PG) program is a key part of the group benefits operating model. We are seeking expertise to expand and optimize the PG program data analysis practice. Ultimately the goal is to provide a best-in-class PG program that meets broker and employer needs while maturing the program to gain efficiencies and minimize risk to the business.

The Performance Guarantee Senior Data Analyst role will partner closely with stakeholders across several departments and with peers on the PG team to ensure accurate, timely, and high-quality data analysis and reporting.

 

What You’ll Do:

 

• Analyze and standardize program metrics to monitor overall health, track trends, and identify next-generation, customer-centric, or non-traditional performance indicators.
• Assess and identify gaps in existing performance guarantee reports and metrics.
• Collaborate with cross-functional teams (Finance, Claims, Service, VOC, QCOE & QPSS, etc.) to foster continuous improvements in reporting and the PG program.
• Establish strategic program performance reviews and enhancement of PG offerings with key partners.
• Evaluate and implement tools or technologies to centralize and improve reporting capabilities.
• Conduct research and analysis on industry trends, best practices, and regulatory requirements related to PG metrics and reporting.
• Sanitize data files along with performing/communicating root cause(s) of errors when fallout occurs.
• In collaboration with the PG analysts, contribute to the development and analysis of key metrics dashboard that promotes PG program health to the broader New York Life executive leadership team.
• Other duties as assigned.

 

What you'll bring:

 

• 5+ years of professional experience performing data analysis and/or data analytics as core duties.
• High School diploma required with BA/BS degree or equivalent work experience strongly preferred. Computer Science degree is viewed as a potential education differentiator.
• Knowledge of PG principles, risk assessment methodologies, regulatory requirements, and NYL insurance products is preferred.
• Expert level capabilities with MS Excel, Access, Tableau, Power BI or equivalent system(s).
• Significant experience performing large file data analysis, trend assessment, and root cause problem solving is required.
• Experience with SQL, Business Objects, and other data warehouse query functions is preferred.
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• Must be able to perform complex data analysis functions in Excel including reviewing and sanitizing text delimited files, V, H & X-lookups, and pivot tables.
• Excellent verbal & written communication skills with a keen ability to translate large data analysis and observations into comprehensive yet concise messaging to a non-data savvy audience.
• Has an affinity for innovation to find new and better ways to consume data to ease customer burden while enhancing the overall experience.
• Demonstrates a growth mindset by being adaptable, agile, and willing to change course in trying new ways of working.
• An ability to connect technical aspects of the work to the customer orientation & service excellence mission of empathi