Project Manager, Client Services (Customer Service, Order‑to‑Cash, Contract Lifecycle, Med. Device)
DanaherAbout the role
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Project Manager, North America Client Services leads high‑impact, cross‑functional initiatives to improve operational performance, scalability, compliance, and customer experience across the Client Services value chain. Applying PMO best practices, Lean/DBS methodology, and strong change leadership, this role translates strategic priorities into executable project plans and sustained adoption, supporting initiatives across the full contract lifecycle—from customer proposals and contract booking to ordering channels, compliance, billing, revenue protection, and lifecycle management. A key focus is driving commercial and operational transformation, including the introduction of AI‑enabled capabilities, process automation, and new ways of working that meaningfully improve day‑to‑day operations.
This position reports to the Director, Operational Excellence and is part of the North America Client Services organization, located in Brea, CA. This is an on‑site role.
In this role, you will have the opportunity to:
- Facilitate executive‑ and director‑level decision forums, clearly framing options, tradeoffs, risks, and recommendations; Own delivery of multiple, high‑impact initiatives with measurable outcomes such as cycle time reduction, cost avoidance, revenue protection, compliance improvement, and customer experience enhancement.
- Apply PMO discipline and Lean / DBS principles to plan, prioritize, and execute multiple projects simultaneously in a complex, matrixed environment.
- Proactively identify and manage risks, dependencies, and resource constraints, driving timely resolution and appropriate escalation; Partner closely with Operational Excellence to embed standard work, performance metrics, and continuous improvement into delivered solutions.
- Serve as a thought partner to functional leaders on process design, operating model changes, sequencing of work, and change readiness.
- Drive change management and adoption, ensuring solutions are not only delivered but fully embedded into day‑to‑day operations.
The essential requirements of the job include:
- Bachelor’s degree in Business, Sciences, or a related field with preference for 5+ years of experience.
- Several years of experience leading complex, cross‑functional business or operations initiatives in a matrixed environment.
- Strong ability to produce executive‑ready project updates, insights, and recommendations. Demonstrated success delivering projects involving process transformation, systems change, AI‑enabled solutions, or o
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