Retirement Services Application Support Lead - OMNI

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get To Know The Opportunity

Voya US is seeking a skilled and motivated Application Support Lead with expertise in Omni Plus, OMNI script, Linux, COBOL, SQL, and Oracle Database to join our dynamic IT team.  You will play a pivotal role in the managing a development team and maintenance of our software applications, including web-based solutions and database systems. You will work closely with cross-functional teams to analyze, design, develop, and support software solutions that meet our business needs.

The Contributions You'll Make

• Design, code, test, and maintain software applications using OMNI Scripts, COBOL, Linux Shell Scripts, SQL, and Oracle Database technologies.
• Collaborate with team members to integrate COBOL components seamlessly into larger applications and projects.
• Utilize expertise in Linux and UNIX environments to debug, enhance and deploy COBOL, Linux Shell script, Omni Script programs.
• Manage Oracle Database solutions, including writing SQL queries and stored procedures.
• Provide Production Support, monitor batch for job abends and resolve them with minimal assistance.
• Enhance existing systems by analyzing business objectives, preparing an action.
• Work on Incident, Service Requests and Changes to execute them within SLA.
• Execute Application Health Check and accurately report the status to all stakeholders.

• Maintain clear and organized documentation of software code, specifications, and user manuals. 
• Ability to problem solve application issues quickly and successfully within SLA’s
• Ability to complete analysis and provide root causes to business and all levels of management
• Work with offshore team to ensure production jobs are completed successfully and status updates are provided
• Influences and clearly relates technical alternatives to business objectives, using effective communications with customers and stakeholders
• Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team
• Provides training and guidance to offshore team members as needed
• Provides support for application maintenance work
  • Running cycles production/lower environments
  • Fixing abends
  • Fixing vulnerabilities
  • Providing audit support
  • Completing ticket assignments
  • Attending meetings
  • Learning new code changes from project team
  • Working with CID-Oncall support
  • Quick response time
  • Meeting SLA’s
  • Other duties as assigned
  • Meet target of 98%-100% of SLA’s for stability
  • Ability to work with clients/vendors if issues with files
  • On-call 24/7 based on rotation schedule and expertise
  • Participate in annual DR Test by reviewing DR Plan, providing support during DR exercise and ensuring test is completed within the change window
  • Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window

Minimum Knowledge & Experience

• Bachelor’s Degree or equivalent in Computer Science, MIS, Engineering or a directly related field, or relevant work experience
• 5.5 to 9 years of complex (multi-tiered) software development experience
• Required Skill: Omni Plus, Omni script, Linux, Cobol, and SQL
• Technical knowledge in one or more program