VP, Group Lead (VP, Client Services)

Citrus Health Group is a new type of agency that brings an empathetic patient focus to the new product commercialization process. Citrus creates hand-picked teams that provide clients with scientific, clinical, pharmacologic, evidence-generation, pricing and reimbursement, market access, affordability, and patient support expertise and experience in their time of need. Client teams are built with talented experts who function as a fluid, agile, and highly energized team.

We are passionate about science; our focus is to effectively communicate science in compelling and engaging ways to drive true value and enable patients to gain access to new medicines. We do so with the highest level of integrity and respect for the ethical nature of our business.

We invite you to join our talented team of dedicated professionals, working closely together to provide the services our clients need, at the time they need them. We are driven by one word, RESPECT. We respect each other, we respect our clients, and we respect the professionals we work with on behalf of our clients. We value every team member and strive for an inclusive and collaborative culture that fosters the best in everyone.

VP, Group Lead (VP, Client Services)

About the Role

We are seeking a business-minded, people-centered VP, Group Lead to provide end-to-end leadership of a defined account group within our Medical and Scientific Communications organization. This leader balances strategic vision with operational rigor, translating divisional strategy into actionable plans that drive profitable growth, service excellence, and team development.

With responsibility for a ~$6–8M portfolio, the VP, Group Lead owns revenue performance, margin delivery, utilization, forecasting accuracy, and overall business health—while fostering a collaborative, high-integrity, high-performance culture.

Key Responsibilities

Strategic & Commercial Leadership

• Execute divisional strategy within the assigned business group; translate strategy into clear, actionable plans.
• Own revenue, margin, utilization, and forecast accuracy for the group.
• Participate in quarterly and annual client planning sessions to challenge thinking, shape strategic direction, and identify cross-sell/upsell opportunities.
• Drive organic growth and account expansion through proactive client growth planning for high-priority accounts.
• Take a leadership role in RFP responses and new business development initiatives.
• Identify opportunities to expand service offerings; partner with the SVP and Executive Leadership Team to build and execute growth plans.

Financial & Operational Excellence

• Oversee and manage budgets, staffing plans, and resource allocation to ensure financial stability and delivery efficiency.
• Ensure achievement of revenue targets and utilization thresholds, including target billable hours.
• Conduct regular reviews of team structure and talent deployment to optimize growth, performance, profitability, and development.
• Mobilize resources across groups and enterprise-wide as needed to ensure seamless delivery and service excellence.
• Drive adoption of processes and tools to elevate quality, consistency, and efficiency across deliverables.

Client Leadership & Quality Oversight

• Build trusted relationships with senior client stakeholders and act as a strategic advisor.
• Champion the integrity, quality, and compliance of all client deliverables.
• Ensure all work meets the highest standards of scientific accuracy, regulatory compliance, and client expectations.

People & Culture

• Lead Business/Functional Leads within the group; develop next-level leaders and drive succession planning.
• Foster a people-first, high-performance culture focused on collaboration, growth, and accountability.
• Serve as a visible, engaged mentor and role model.
• Champion knowledge sharing and elevate business acumen across all levels of the organization.
• Collaborate closely with peer Group Leads and functional partners to advance the One Citrus vision.
• Provide regular performance and business updates to the SVP.

Qualifications

• 10+ years of functio