HPC Support Specialist

Job Posting Title:

HPC Support Specialist

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Hiring Department:

Texas Advanced Computing Center

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

PICKLE RESEARCH CAMPUS

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Job Details:

General Notes

The Texas Advanced Computing Center (TACC) at The University of Texas at Austin is one of the leading supercomputing centers in the world, supporting advances in computational research by thousands of researchers and students. TACC staff help researchers and educators use advanced computing, visualization, and storage technologies effectively, and conduct research and development to make these technologies more powerful, more reliable, and easier to use. TACC staff also educate and train the next generation of researchers, empowering them to make discoveries that advance knowledge and change the world.

The Texas Advanced Computing Center fosters a culture of innovation, passion, and fun by encouraging staff members to actively collaborate to investigate the latest technologies, team up for charities, and celebrate successes together. TACC promotes a healthy workplace by helping employees achieve balance between their personal and professional lives to increase employee engagement, job satisfaction, and overall well-being. 

Candidates will need to upload a resume, letter of interest, and the names of three references to apply for this position. 

UT Austin offers a competitive benefits package that includes:  

• 100% employer-paid basic medical coverage 
• Retirement contributions  
• Paid vacation and sick time 
• Paid holidays 

Please visit our Human Resources (HR) website to learn more about the total benefits offered.

If you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

Purpose

This position will join the User Services team and  be responsible for supporting users and their research activities on TACC resources. This individual will support machine access, answer technical questions, support training efforts, and assist with various other projects as needed.

Responsibilities

• Serve as a key member of TACC’s user support staff, fielding technical questions from TACC’s large user community.
• Collaborate with High Performance Computing (HPC) colleagues to resolve users’ issues and improve their experience.
• Employ software tools to understand trends and develop mitigation strategies for recurring issues.
• Conduct training, support technical documentation, and otherwise contribute to outreach initiatives intended to improve users’ understanding of tools and technologies available at TACC.
• Contribute to research initiatives intended to advance the state of the art in HPC and related disciplines.
• Contribute to team efforts to coordinate and deliver projects that improve the user experience at TACC and delivery high quality services to the scientific research community.

Required Qualifications

• Bachelor’s degree in science, engineering, mathematics, technology, or other discipline related to TACC’s core mission with customer support experience.
• Three years of experience.
• Proven ability to quickly learn new technologies and systems.
• Demonstrated ability to solve complex problems.
• Exemplary written communication skills.
• Demonstrated ability to work with various groups.
• Proven ability to provide effective customer service and support.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• 5+ years of customer or research support experience.
• Experience supporting users via ticketing systems.
• Experience with Linux or related technologies.
• Strong programming skills in Python and at least one other language.
• Ability to make effective use of software engineering tools and technologies (e.g. change management, debugging, testing, scripting, and profiling.)
• Knowledge of principles and practices associated with parallel computing.

Salary Range

$80,000+ depending on qualifications